Shift Supervisors

Second Cup Pakistan; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A popular coffee franchise in Islamabad is seeking team members to provide excellent guest service and maintain product quality. The ideal candidate should have strong teamwork skills and experience in cash handling. Extra benefits include salary, daily tips, international certificates, health insurance, and paid leave.

Benefits

Salary + Daily Tip

International Certificates

Health Insurance

Paid Leave

Qualifications

• Positive and caring attitude towards guests.
• Ability to handle multiple tasks simultaneously.
• Experience in retail or food service is preferred.

Responsibilities

• Greet all guests with a friendly smile.
• Educate guests on products and services.
• Assist baristas during peak business times.
• Ensure cash handling procedures are followed.

Skills

Guest service skills

Strong teamwork skills

Cash handling experience

Product knowledge

Selling skills

Job description

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Guest Service

Key Duties & Responsibilities

• Greet all guests with a friendly smile
• Demonstrating passion and confidence for the Second Cup Brand
• Honor guests by providing quick, friendly and genuine service
• Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

• Ensures that Baristas maintain a high level of Second Cup standards for all products preparation.
• Ensures that Baristas follows all Second Cup standard recipes at all times
• Educates guests on Second Cup products and services

Teamwork

• Communicates with coworkers & management to solve issues and prove quality & service
• Always ready to assist baristas during peak business times
• Works with baristas and management to effectively implement positive change
• Contributes to a positive work environment
• Assists in the opening and/or closing of the café when required.

Cash Handling

• Ensures all Baristas are following cash handling procedures during shifts
• Follow business procedures for handling voids and cash handling mistakes
• End of shift reconciliation of cash and register records

Job Challenges

• Understanding features and benefits of all Second Cup products
• Memorizing drink recipes
• Face to face guest complaint issues
• Understand and troubleshoot any equipment issues
• Maintaining coffee freshness standards while also controlling waste
• Suggestive selling
• Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
• Coach, train and assist Baristas during any shifts
• Work varied hours/days based on café requirements

Required Knowledge, Skills And Abilities

• Guest service skills (i.e. positive, caring attitude)
• Strong teamwork skills
• Cash handling, retail or food service experience preferred
• Product knowledge
• Selling Skills
• Handle multiple tasks at one time
• Maintain positive morale and professional attitude at all times

Extra Benefits

• Salary + Daily Tip
• International Certificates
• Health Insurance
• Paid Leave

Skills

Sales Skills, Cash Handling, Team Work