Service Delivery Coordinator

Quattris Technologies; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading tech firm is looking for a detail-oriented individual to manage client service requests and ensure effective communication between clients and resources. The ideal candidate has strong analytical and problem-solving skills, is organized, and can multitask effectively. This role is crucial for maintaining client satisfaction and ensuring service call responsiveness.

Qualifications

• Excellent analytical and problem-solving capabilities.
• Very organized and meticulous in information entry.
• Ability to prioritize and multi-task in high-volume situations.

Responsibilities

• Meet various client service requests.
• Act as a bridge between client and resources.
• Ensure timely sharing of ticket information.

Skills

Analytical capabilities

Problem-solving

Attention to detail

Organizational skills

Multi-tasking

Self-starter

Job description

Monitoring & Managing the Mailbox Related to Service Calls

• Meet various client service requests
• Understanding the scope of work and the requirements
• Act as a bridge between a client and the resource
• Creating and ensuring all ticket information is shared and entered correctly
• Ensuring that the information to all other departments is shared correctly and timely
• Coordination with the resources
• Ensuring that 100% of the service calls are entertained in the best manner
• Issue Mitigation / Resolving Escalations

Requirements & Skills

The Services Delivery team member needs to be someone who is ready to accept the challenges

• Excellent analytical & problem-solving capabilities with special attention to accuracy & detail
• Very organized, meticulous, and detailed in entering information
• Ability to effectively plan, prioritize & multi-task in high-volume workload situations
• Self-starter with proven ability to take ownership
• Is self-motivated & driven
• Own overall relationship with Quattris Clients & resources
• Comfortable working on a roaster basis
• Conduct problem-solving meetings