Service Coordinator

Internetwork Expert; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A technology services company in Islamabad is seeking a dedicated Service Coordinator. The role involves managing service level agreements and ensuring high-quality IT service delivery. Ideal candidates will have a Bachelor's degree and 2-3 years of service coordination experience, along with strong analytical and problem-solving abilities. The position calls for excellent coordination skills and a customer-focused mindset, with familiarity in ITIL practices. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 2-3 years of experience in service coordination or related field.
• Experience in reporting regular service performance.
• Familiarity with ITIL practices and service management frameworks.

Responsibilities

• Coordinate daily IT support operations and service requests.
• Act as the primary contact between users and technical teams.
• Monitor incident tickets for SLA compliance.

Skills

Coordination skills

Multitasking

Analytical skills

Problem-solving skills

Customer-focused mindset

Education

Bachelor's degree in BCS, BS IT, BSC

Tools

Microsoft PowerPoint

Job description

Inbox Business Technologies is looking for a dedicated Service Coordinator to join our team. The Service Coordinator will play a crucial role in managing service level agreements (SLAs) and ensuring the consistent delivery of high-quality IT services to our customers. This position involves close collaboration with both internal teams and external partners to monitor and report on service performance, and to implement strategies for improvement.

Responsibilities

• Coordinate and manage daily IT support operations and service requests.
• Act as the primary point of contact between users, technical teams, and vendors.
• Monitor incident tickets to ensure compliance with defined SLA (Service Level Agreements).
• Track, prioritize, and escape unresolved issues to appropriate technical teams.
• Schedule and coordinate on-site or remote support activities.
• Maintain detailed records of service requests, incidents, resolutions, and performance metrics.
• Generate regular service performance reports and provide insights for improvement.
• Assist in capacity planning, resource allocation, and workflow optimization.
• Support IT audits, asset management, and documentation of IT processes.
• Facilitate communication between end-users and technical staff, ensuring transparency and timely updates.
• Contribute to the continuous improvement of IT service management (ITSM) processes.

Qualifications

• Bachelor's degree in BCS, BS IT, BSC
• 2-3 years of experience in service coordination or related field
• Has experience on reporting regular service performance reports.
• Strong coordination skills.
• Ability to multitask and manage priorities under pressure.
• Familiarity with ITIL practices and service management frameworks.
• Good understanding of IT infrastructure, systems, and support tools.
• Good presentational skills and has experience working on Microsoft PowerPoint.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with a proactive approach to issue resolution.

Physical Demands

The Service Coordinator may be required to sit for extended periods of time.