Senior Software Engineer | Full Stack (AI Customer Support and Safety)

inDrive; Islamabad; On-site; PKR 3,200,000 - 5,200,000; Full time

Job summary

inDrive is hiring a Senior Software Engineer responsible for backend services in Go/Python and frontend work in React/TypeScript. You will own AI-driven customer support tooling, tool calling, and guardrails in production while collaborating with data scientists and product teams.

You will design data models, APIs, and observability for reliable, scalable systems and participate in code reviews, mentoring, and on-call duties.

Qualifications

• 5+ years of commercial software engineering experience, with production work on backend and frontend.
• Proficient in Go and Python for service code; strong TypeScript/React for web apps.
• Hands-on experience building AI agents in production.
• Deep knowledge of SQL, data modeling and migrations; Redis or similar stores.

Responsibilities

• Design, build and run backend services in Go and Python, and own them in production: delivery, monitoring, on‑call.
• Build and evolve backend services that run LLM-based agents: tool calling, MCP integrations, structured output, conversation state and guardrails in code.
• Build internal web applications in React and TypeScript, from simple admin pages to complex interactive interfaces.
• Support and develop existing production services together with the team: reviews, on‑call, fixes and new features.
• Design data models and APIs for configuration-heavy products, with attention to consistency, history and safe changes.
• Integrate services with the wider backend: sync (HTTP, gRPC, GraphQL) and async (Kafka) communication, built for reliability.
• Build observability end to end: metrics, logs, dashboards, tracing, alerting and runbooks.
• Drive technical research and design for new features. Weigh trade-offs and write them down.
• Take part in code and design reviews and help raise the engineering bar. Mentor engineers and hold AI-generated changes to the same review standard as human ones.

Skills

Go

Python

TypeScript

React

SQL

Kafka

Docker

Kubernetes

GraphQL

gRPC

Redis

CI/CD

AWS/GCP

OpenTelemetry

Prometheus

Grafana

Linux

Git

Tools

FastAPI

REST APIs

HTTP

GraphQL

Kafka

Job description

Senior Software Engineer | Full Stack (AI Customer Support and Safety)

Department: AI Cluster

Employment Type: Full Time

Location: Pakistan

Description

We are looking for a Senior Software Engineer to build and run backend services and internal web applications for our AI teams. You will write production-grade Go, Python and TypeScript, own your services from design to on-call. You bring hands‑on experience building AI agents in production: tool calling, state, reliability and observability of LLM-based systems. You will work with data scientists, backend engineers, QA and product managers.

Key Responsibilities

• Design, build and run backend services in Go and Python, and own them in production: delivery, monitoring, on‑call.
• Build and evolve backend services that run LLM-based agents: tool calling, MCP integrations, structured output, conversation state and guardrails in code.
• Build internal web applications in React and TypeScript, from simple admin pages to complex interactive interfaces.
• Support and develop existing production services together with the team: reviews, on‑call, fixes and new features.
• Design data models and APIs for configuration‑heavy products, with attention to consistency, history and safe changes.
• Integrate services with the wider backend: sync (HTTP, gRPC, GraphQL) and async (Kafka) communication, built for reliability.
• Build observability end to end: metrics, logs, dashboards, tracing, alerting and runbooks.
• Drive technical research and design for new features. Weigh trade‑offs and write them down.
• Take part in code and design reviews and help raise the engineering bar. Mentor engineers and hold AI‑generated changes to the same review standard as human ones.

Skills, Knowledge and Expertise

• 5+ years of commercial software engineering, with production work on both backend and frontend. You have written production code without coding agents.
• Strong Go: you know and have used its advanced features in production.
• Strong Python for service code: async, typing, testing, and a modern web framework such as FastAPI.
• Hands‑on experience building and running AI agents in production
• Strong TypeScript and React: you have built and maintained non‑trivial web applications, including complex forms, editors and data visualisation.
• Strong SQL: schema design, indexes, query optimisation and migrations. Experience with Redis or similar key‑value stores.
• Experience with sync and async service communication (HTTP, gRPC, GraphQL, Kafka), with a focus on reliability.
• Docker, CI/CD pipelines, and working Kubernetes knowledge. Experience with AWS/GCP core services (compute, storage, networking, IAM).
• Experience designing and running observability: metrics, logging, dashboards, tracing (Prometheus, Grafana, OpenTelemetry or similar).
• Git workflows and code review, comfortable Linux command line, and networking basics.
• Ability to explain a trade‑off clearly to a data scientist, a product owner and an on‑call engineer.
• Experience using AI coding agents with full review of generated changes.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company‑wide challenges, awards, sports activities, employee‑led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co‑financed courses and internal speaking clubs.

Final benefits may vary depending on the location.