Senior Software Engineer, Dev

ibex; Lahore; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

ibex is seeking a Senior Software Engineer - AI Solutions to design, build, and deploy AI-powered voice and digital agents for enterprise clients. The role blends hands-on AI development with software engineering and direct client delivery.

You will translate business requirements into conversational journeys, workflows, and production-ready AI solutions using enterprise AI platforms, collaborating with cross-functional teams to ensure successful deployments.

Qualifications

• Bachelor's degree in CS/SE/IT or related field.
• 3–5 years of software development, technical implementation, backend integration or solution delivery.
• Experience with REST APIs, webhooks, JSON, Git and SQL/databases.
• Experience with Generative AI, LLMs, conversational AI, prompt engineering or RAG.
• Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is desirable.
• Strong communication and stakeholder management with clients.

Responsibilities

• Design and build AI-powered voice and digital agents for enterprise clients.
• Translate requirements into agent personas, prompts, and conversation journeys.
• Configure AI agents using platform capabilities and custom code where needed.
• Work with enterprise systems and backend services including integrations.
• Apply prompt engineering, context design, and RAG to improve agent performance.
• Build and maintain integrations to support client use cases and workflows.
• Perform testing, debugging, and optimization across agents and backends.
• Support client demos, UAT, deployment, and post-deployment resolution.
• Collaborate with Product, Engineering, QA, Solutions, and Client teams.

Skills

Software development

Backend integration

Solution delivery

Stakeholder management

Education

Bachelor's degree in Computer Science or related field

Tools

REST APIs

JSON

Git

SQL/databases

Webhooks

Job description

ibex. is seeking a technically proficient Senior Software Engineer - AI Solutions to design, build, integrate, test, and deploy AI-powered voice and digital agents for enterprise clients.

The role combines hands-on AI agent development with software engineering and client-facing solution delivery. The engineer will work closely with clients and internal teams to translate business requirements into conversational journeys, workflows, integrations, and production-ready AI solutions using enterprise AI platforms.

• Design and build AI-powered voice and digital agents using enterprise AI platforms.
• Work directly with clients to understand requirements and translate them into agent personas, prompts, conversation journeys, workflows, and business rules.
• Configure and customize AI agents using platform capabilities, reusable components, and custom code where required.
• Work with enterprise systems and backend services, including authentication and data integrations.
• Apply prompt engineering, context design, RAG, tool/function calling, and AI agent concepts to improve agent performance.
• Build and maintain integrations required to support client use cases and agent workflows.
• Perform functional testing, troubleshooting, debugging, and optimization across agents, integrations, and backend systems.
• Support client demos, UAT, deployment, and post-deployment issue resolution.
• Collaborate with Product, Engineering, QA, Solutions, and Client teams throughout the solution delivery lifecycle.
• Identify opportunities to create reusable configurations, components, and integration patterns that improve delivery efficiency across clients.
• Document solution configurations, integrations, technical decisions, and operational requirements.
• Take ownership of assigned technical deliverables and drive them to completion with appropriate guidance from senior technical resources.
• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 3-5 years of experience in software development, technical implementation, backend integration, or solution delivery.
• Experience working with REST APIs, webhooks, JSON, Git, and SQL/databases.
• Practical experience with Generative AI, LLMs, conversational AI, prompt engineering, or RAG.
• Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is highly desirable.
• Ability to understand business requirements and convert them into technical workflows and conversational experiences.
• Basic understanding of voice/telephony concepts such as SIP, IVR, call routing, and transfers is desirable.
• Experience troubleshooting API integrations, agent behavior, data flows, and production issues.
• Strong communication and stakeholder management skills, with the ability to work directly with clients.
• Ability to work effectively across AI platform configuration, integrations, testing, and custom software development.
• Comfortable working in a fast-paced environment with multiple client projects and changing requirements.