AI Engineer

Premier NX; Lahore; Hybrid; PKR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Market-competitive salary

Career growth opportunities

Learning & development programs

On-the-job training

Medical coverage (IPD)

Life insurance

Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)

Provident Fund

Employee Old Age Benefits (EOBI)

Employee engagement & wellness initiatives

Job summary

A technology company in Lahore is seeking an experienced AI Engineer to develop and optimize AI-driven voice and chat agents. This role requires proficiency in AI/ML engineering with a focus on Conversational AI systems. Responsibilities include designing conversation flows, collaborating with QA teams, and improving user interactions. Essential skills include knowledge of ChatGPT/OpenAI APIs and Python. The position offers a hybrid work model, competitive salary, and various employee benefits including medical coverage and paid leaves.

Qualifications

• 3+ years of experience in AI/ML engineering, focused on Conversational AI systems.
• Hands-on experience with ChatGPT/OpenAI APIs, Dialogflow, Amazon Lex, or similar platforms.
• Strong understanding of conversational AI architecture, including dialogue management.
• Proficient in Python and API integrations.
• Experience designing conversation flows and prompts.
• Ability to work in cross-functional teams.

Responsibilities

• Design, develop, and maintain conversational AI systems for voice and chat use cases.
• Implement and optimize intent classification, entity extraction, and dialogue management.
• Collaborate with Conversational AI Testing, QA, and Product teams.
• Integrate AI with contact center and communication platforms.
• Analyze conversation data to improve accuracy and naturalness.
• Collaborate with QA, testing, and product teams to address gaps.
• Support deployment, monitoring, and iteration of AI agents in production.
• Contribute to documentation and best practices.

Skills

AI/ML engineering

Conversational AI systems

ChatGPT / OpenAI APIs

Dialogflow

Amazon Lex

Python

APIs and integrations

cross-functionality

API integration

Tools

Postman

Job description

About the role

We are seeking an AI Engineer to design, build, and optimize AI‑driven voice and chat agents used in real‑world customer interactions. This role focuses on developing conversational intelligence, including dialogue flows, intent understanding, and response generation, while collaborating closely with QA and conversational testing teams to ensure high‑quality user experiences.

Key Responsibilities

• Design, develop, and maintain conversational AI systems for voice and chat use cases.
• Implement and optimize intent classification, entity extraction, and dialogue management.
• Build and refine conversation flows, prompts, fallback logic, and escalation strategies.
• Integrate conversational AI with contact center and communication platforms (e.g., voice, chat, CCaaS).
• Analyze conversation data and user interactions to improve accuracy, relevance, and naturalness.
• Collaborate with Conversational AI Testing, QA, and Product teams to address edge cases and behavioral gaps.
• Support deployment, monitoring, and iteration of AI agents in production environments.
• Contribute to technical documentation and conversational AI best practices.

Required Skills & Experience

• 3+ years of experience in AI/ML engineering, with a focus on Conversational AI systems.
• Hands‑on experience with ChatGPT / OpenAI APIs, Dialogflow, Amazon Lex, or similar platforms.
• Strong understanding of conversational AI architecture, including dialogue management and context handling.
• Proficiency in Python and experience working with APIs and integrations.
• Experience designing and implementing conversation flows and prompts.
• Ability to work effectively in cross‑functional teams.

Preferred Experience

• Working knowledge of NLP concepts (intent recognition, entity extraction, embeddings).
• Exposure to voice AI, speech recognition, or IVR systems.
• Experience supporting or collaborating on conversational AI testing and validation.
• Familiarity with API testing tools (Postman) and basic automation concepts.
• Experience with contact center AI or CCaaS platforms.

Training & Support

We provide hands‑on training on our Conversational AI stack, tools, and deployment processes. Engineers with strong foundations and a willingness to learn are encouraged to apply.

What We Offer

• Market‑competitive salary
• Career growth opportunities
• Learning & development programs
• On‑the‑job training
• Medical coverage (IPD)
• Life insurance
• Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
• Provident Fund
• Employee Old Age Benefits (EOBI)
• Employee engagement & wellness initiatives
• Location: NASTP, Cantt, Lahore.
• Work Module: Hybrid
• Shift: EST