Senior IT Service Desk Analyst - Night Shift (Hyderabad)

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services firm in Hyderabad is seeking an IT Customer Service Senior Analyst. The role involves providing exceptional customer service, mentoring agents, and driving improvements in processes. Candidates should have 5 to 8 years of relevant experience and the ability to work independently in a night shift schedule. This is a unique opportunity to join a leading firm at the forefront of technology and human ingenuity.

Qualifications

• 5 to 8 years of experience in customer service or IT support.
• Strong work ethic and personal accountability for quality outputs.
• Understanding of GenAI concepts and tools is a plus.

Responsibilities

• Provide quality customer service to drive experience and key metrics.
• Assist agents with best practices and resolve queries.
• Manage workload and targets independently.

Skills

Customer service

Coaching and guidance

Process improvement

Communication

Independence

Time management

Education

Any Graduation

Tools

Jira

ServiceNow

Job description

A global professional services firm in Hyderabad is seeking an IT Customer Service Senior Analyst. The role involves providing exceptional customer service, mentoring agents, and driving improvements in processes. Candidates should have 5 to 8 years of relevant experience and the ability to work independently in a night shift schedule. This is a unique opportunity to join a leading firm at the forefront of technology and human ingenuity.