Remote Customer Success Lead - Onboarding & Growth

CrewBloom; Pakistan; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A dynamic technology firm based in Pakistan is seeking a proactive Customer Success Manager. This role involves ensuring customer satisfaction, conducting product training, and building strong client relationships. Candidates should have over 3 years of experience in customer success management, particularly in SaaS or e-commerce. Join a team that values innovation, flexibility, and professional growth.

Benefits

Innovative work culture

Career growth opportunities

Flexibility to work from anywhere

Work-life balance

Qualifications

• 3+ years of experience in customer success or account management.
• Experience in SaaS, e-commerce, or finance industry is a plus.
• A customer-first mindset with a passion for helping others succeed.

Responsibilities

• Serve as the primary point of contact for onboarding and ongoing support.
• Build strong relationships with customers to understand their goals.
• Conduct product demonstrations and training sessions tailored to customer needs.

Skills

Customer success management

Interpersonal communication

Problem-solving

CRM software proficiency

Data analysis

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A dynamic technology firm based in Pakistan is seeking a proactive Customer Success Manager. This role involves ensuring customer satisfaction, conducting product training, and building strong client relationships. Candidates should have over 3 years of experience in customer success management, particularly in SaaS or e-commerce. Join a team that values innovation, flexibility, and professional growth.