Remote Client Services Ops Specialist (Zendesk/Rocketlane)

HR Ways; Pakistan; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A leading technical recruitment firm is seeking a Client Services Operations Associate to optimize systems for their Support, Implementation, and Technical Services teams. This role, located remotely in Pakistan, involves managing tools like Zendesk and Rocketlane, reporting key metrics, and standardizing processes. Candidates should have 2 to 4 years of relevant experience and be comfortable working in US time zones. Apply at [e-mail].

Qualifications

• 2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company.
• Hands‑on experience managing Zendesk and Rocketlane.
• Strong analytical skills with proficiency in Excel for performance reporting.

Responsibilities

• Manage and optimize Client Services systems using Zendesk and Rocketlane.
• Define and track key performance metrics for effective reporting.
• Create and maintain internal SOPs and onboarding documentation.

Skills

Client success management

Zendesk

Rocketlane

Communication

Organization

Problem-solving

Analytical skills

Excel proficiency

Tools

Zendesk

Rocketlane

CRM systems

DevOps tools

Job description

A leading technical recruitment firm is seeking a Client Services Operations Associate to optimize systems for their Support, Implementation, and Technical Services teams. This role, located remotely in Pakistan, involves managing tools like Zendesk and Rocketlane, reporting key metrics, and standardizing processes. Candidates should have 2 to 4 years of relevant experience and be comfortable working in US time zones. Apply at [e-mail].