Remittance CX Specialist

ACE Money Transfer Limited; Jhelum; On-site; PKR 279,000 - 502,000; Full time

Job summary

ACE Money Transfer is seeking a Customer Service Officer/Executive to deliver a seamless remittance experience. You will handle inquiries, resolve issues, and ensure compliance while maintaining high service standards across channels.

Strong communication and CRM skills are essential in a fast-paced fintech environment. The role involves collaborating with product, compliance, and operations teams to improve processes and customer satisfaction, with a focus on accuracy and empathy in every

Qualifications

• Bachelor's degree in business or related field.
• 0–2 years in customer service, fintech, or remittance.
• Fresh graduates with strong communication may apply.

Responsibilities

• Act as the first point of contact for customers through phone, email and chat.
• Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution.
• Monitor end-to-end customer journey to identify pain points and recommend process improvements.
• Ensure compliance with regulatory requirements (KYC, AML, data protection) while addressing customer requests.
• Escalate unresolved issues to relevant departments and ensure timely follow‑up until closure.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Assist in creating and implementing customer experience initiatives and service quality standards.
• Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction.
• Support in preparing periodic reports on customer feedback, complaints, and service performance.
• Educate customers on digital channels, transaction processes, and self‑service options to enhance efficiency.

Skills

Strong communication

English fluency

Customer handling

Problem-solving

Multitasking

Education

Bachelor’s degree in Business Administration, Finance, Commerce, or related field

Tools

CRM software

MS Office

Job description

ACE Money Transfer is seeking a Customer Service Officer/Executive to deliver a seamless remittance experience. You will handle inquiries, resolve issues, and ensure compliance while maintaining high service standards across channels.

Strong communication and CRM skills are essential in a fast-paced fintech environment. The role involves collaborating with product, compliance, and operations teams to improve processes and customer satisfaction, with a focus on accuracy and empathy in every