Relationship Officer Deposit

Khanewal; Saddar; On-site; PKR 446,000 - 781,000; Full time

Job summary

Mobilink Microfinance Bank Ltd. in Pakistan seeks a results-driven professional to grow the deposit portfolio and expand the customer base. You will drive acquisition, build CALSA/TD portfolios, and meet liquidity targets while delivering excellent service.

The role emphasizes relationship-building, product knowledge, and compliant execution of banking procedures to achieve annual targets. Strong communication and sales mindset are essential.

Qualifications

• Bachelor’s degree in Business Administration, Commerce, Accounting, Marketing, Economics, Finance, or equivalent field.
• Preferably 1 year of relevant experience in Sales, Management, Operations, Retail/Consumer Banking or related industry.
• Good understanding of deposit products and CASA fundamentals.
• Strong customer acquisition and relationship-management skills.
• Ability to achieve deposit mobilization and account-opening targets.
• Ability to cross-sell and upsell banking products.
• Strong communication and customer-service skills.

Responsibilities

• Execute customer acquisition activities to build a healthy deposit portfolio and achieve liability-growth and cross-selling targets.
• Build and maintain CALSA/TD customer portfolios within agreed timelines.
• Achieve weekly, monthly, quarterly and annual product-wise targets for CALSA, SA and TD.
• Mobilize deposits and maintain CASA and Term Deposit portfolio mix.
• Acquire new-to-bank customers and ensure daily account-opening targets are achieved.
• Establish and maintain strong relationships with potential and existing clients.
• Identify opportunities to cross-sell and upsell banking products.
• Monitor competitors and take proactive steps to retain customers.
• Maintain excellent customer service and resolve complaints promptly.

Skills

Customer acquisition

Relationship management

Communication

Cross-selling

Deposits knowledge

Product knowledge

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Commerce

Bachelor’s degree in Accounting

Bachelor’s degree in Marketing

Bachelor’s degree in Economics

Bachelor’s degree in Finance

Equivalent field

Job description

• Bachelor’s degree from a reputable institution in:

  • Business Administration

  • Commerce

  • Accounting

  • Marketing

  • Economics

  • Finance

  • or an equivalent field
• Preferably 1 year of relevant experience in:

  • Sales

  • Management

  • Operations

  • Retail/Consumer Banking
  • or another relevant industry
• Good understanding of deposit products and their workability.
• Knowledge of CASA and its fundamentals for achieving deposit growth.
• Strong customer acquisition and relationship-management skills.
• Ability to achieve deposit mobilization and account-opening targets.
• Ability to cross-sell and upsell banking products.
• Strong communication and customer-service skills.
• Ability to identify customer needs and resolve complaints professionally.

Key Responsibilities

• Execute customer acquisition activities to build a healthy deposit portfolio and achieve liability-growth and cross-selling targets.
• Build and maintain CALSA/TD customer portfolios within agreed timelines.
• Achieve weekly, monthly, quarterly and annual product-wise targets for CALSA, SA and TD.
• Mobilize deposits and maintain the required CASA and Term Deposit portfolio mix.
• Acquire new-to-bank customers and ensure daily account-opening targets are achieved.
• Establish and maintain strong relationships with potential and existing clients.
• Identify opportunities to cross-sell and upsell banking products.
• Monitor competitors and take proactive steps to retain MMBL customers.
• Maintain excellent customer service and resolve complaints promptly.
• Coordinate with internal branch teams while ensuring compliance with bank policies and procedures.
• Understand customer challenges and coordinate with the RM/BM to address their needs.
• Support the development of a retail deposit marketing team through Freelancers/Brand Ambassadors.
• Complete any additional assignments given by the Line Manager efficiently and effectively.

Mobilink Microfinance Bank Ltd. provides banking services across Pakistan through a combination of traditional microfinance and digital/mobile banking solutions. Its services include savings, MSME financing, housing loans, remittances, utility bill payments, mobile wallets, insurance, G2P, B2B and B2P payments, supporting financial inclusion across the country.