Recovery Officer

Wasl Investment Finance; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A financial services company in Lahore is looking for a Recovery Officer to manage recovery efforts, ensuring portfolio health by monitoring overdue payments and negotiating repayment plans. The ideal candidate will have strong communication and negotiation skills, experience in debt recovery, and a proficient understanding of credit processes. This role offers various benefits including health insurance and bonuses.

Benefits

Health Insurance

Incentive Bonus

Leaves

Life Insurance

Medical

Provident Fund

Responsibilities

• Track overdue payments and maintain a dashboard of past-due borrowers.
• Contact customers via calls, messages, and visits to secure timely payments.
• Collaborate with origination and credit teams to identify and manage high-risk borrowers.
• Develop and negotiate repayment plans in line with company policy.
• Coordinate with legal teams on cases requiring legal action or repossession.
• Maintain accurate records of recovery activities and report on delinquency trends and outstanding dues.
• Support initiatives to reduce default rates and improve collection efficiency.

Skills

Excellent communication and interpersonal skills

Strong negotiation skills

Experience in debt recovery or collections

Basic understanding of credit and collections processes

Proficiency in MS Office (Excel, Word)

Ability to work under pressure and meet recovery targets

Job description

Job Description: Recovery Officer is responsible for managing recovery efforts and ensuring portfolio health by monitoring overdue payments, negotiating repayment plans, and coordinating legal actions when necessary.

Key Responsibilities

• Track overdue payments and maintain a dashboard of past-due borrowers.
• Contact customers via calls, messages, and visits to secure timely payments.
• Collaborate with origination and credit teams to identify and manage high-risk borrowers.
• Develop and negotiate repayment plans in line with company policy.
• Coordinate with legal teams on cases requiring legal action or repossession.
• Maintain accurate records of recovery activities and report on delinquency trends and outstanding dues.
• Support initiatives to reduce default rates and improve collection efficiency.

Job Specification:

• Excellent communication and interpersonal skills
• Strong negotiation skills
• Experience in debt recovery or collections
• Basic understanding of credit and collections processes
• Proficiency in MS Office (Excel, Word)
• Ability to work under pressure and meet recovery targets

Job Rewards and Benefits: Health Insurance,Incentive Bonus,Leaves,Life Insurance,Medical,Provident Fund