Receptionist, Outpatient Services

Aga Khan University; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading health service provider in Karachi is seeking an Administrative Staff member who will manage calls, schedule appointments, and assist patients. Ideal candidates should have a Bachelor's degree and 2-3 years of front office experience, with strong communication skills in English and Urdu. This role requires flexibility with shift work. Applications must be submitted by November 27, 2025.

Qualifications

• Two to three years of experience working at front office.
• Willingness to work in shift duties.

Responsibilities

• Provide administrative services including handling phone calls and scheduling appointments.
• Handle cash transactions and charge services to patient bill.
• Facilitate patients, relatives, and visitors as required.

Skills

Good written and verbal communication skills in English and Urdu

Ability to prioritize and coordinate multiple tasks

Basic computer knowledge

Education

Bachelor’s degree

Job description

The Aga Khan University Hospital in addition to its five Hospitals creates access through its Outreach Services which include Clinical Laboratories, Outpatient Medical Centres, Pharmacy services, Home Health and other services. Outreach Services are designed to provide primary to secondary healthcare services to patients near their homes and are present in several cities across Pakistan. Outpatient Medical Centres offer a range of specialty clinics including Family Medicine, Internal Medicine, Endocrinology, Dermatology, Gastroenterology, Cardiopulmonary, Orthopedics, Obstetrics and Gynecology, Pediatrics and Physiotherapy, and cater to children, adults, and elderly patients for general health checks or specific disease consultations.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities

Specifically, you will be responsible to:

• provide administrative services that includes handling phone calls & scheduling appointments
• handle cash transactions
• charge services to patient bill
• facilitate patients/relatives/visitors as required
• convey patient related problems to supervisor.

Requirements

You should have:

• a Bachelor’s degree with two to three years of experience mainly working at front office
• good written and verbal communication skills in English and Urdu
• ability to prioritize and coordinate multiple tasks
• basic computer knowledge and its application
• willingness to work in shift duties.

Comprehensive employment reference checks will be conducted.

Only shortlisted candidates will be notified.

Applications should be submitted latest by November 27, 2025