Receptionist (Inpatient), Service Line - Children's Hospital

Aga Khan University; Karachi; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading healthcare institution in Karachi is looking for a Receptionist for the Children's Hospital. Responsibilities include greeting patients, managing payments, and providing administrative support. Ideal candidates should have experience in customer service and excellent interpersonal skills. Must be willing to work in all shifts, including critical care areas. Applications due by April 28, 2021.

Qualifications

• At least one year of experience in front desk or customer service.
• Ability to work in a fast-paced, professional environment.
• Willingness to work in various shifts, including COVID wards.

Responsibilities

• Greet patients and provide support.
• Coordinate with Bed Management and Admission departments.
• Manage receipt of payments and maintain records.

Skills

Excellent interpersonal skills

Customer-oriented

Proficiency in Microsoft Office

Ability to multi-task

Problem-solving skills

Job description

Receptionist (Inpatient), Service Line - Children's Hospital

Entity: Aga Khan University Hospital

Location

Introduction: The Service Line - Children’s Hospital is committed to providing state-of-the-art clinical services to children. It imparts high quality undergraduate and postgraduate training as well. It consists of a group of dedicated full-time and part-time faculty. Besides the outpatient clinics, the inpatient set-up consists of 122 beds, including 24 beds NICU, 8 beds PICU, 4 beds CICU, 16 beds SCU and sub-specialty areas for Paediatric Neurology, Cardiology, Surgery etc. along with round the clock fully trained paediatric medical and nursing staff.

Responsibilities:

• Greet patients and other customers in a polite, prompt, helpful manner and provide required support.
• Ensure timely communication as per the requirements using the technology currently in use.
• Place meal orders for patients as per the physicians’ orders.
• Coordinate with the Bed Management and Admission departments regarding referral/transfer arrangements of patients as per the requirements.
• Manage receipt of payments through cash, debit/credit cards and cheques.
• Maintain data and keep records of all necessary documents as per institutional guidelines.
• Provide administrative support to the unit, including maintaining the tidiness and cleanliness of the entire unit.
• Ensure availability of all necessary forms and other stationary in the unit.
• Provide assistance to the supervisor in the quality audits and keeping ward manuals and records updated.
• Act as a unit coordinator whenever assigned by the supervisor.

Requirements:

• At least one year of experience, preferably of handling front desk or looking after customer services.
• Excellent interpersonal skills and be customer-oriented.
• Knowledge and proficiency in basic computer applications such as Microsoft Office.
• Ability to multi-task and work effectively in teams as well as independently in a fast-paced, professional environment.
• Ability to handle stressful situations and meet stringent deadlines.
• Good problem-solving, creative, and critical thinking skills.
• Willingness to work in COVID wards and critical patient care areas.
• Willingness to work in all shifts, including mornings, evenings, and nights.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by April 28, 2021.