Public Procurement Regulatory Authority (PPRA) Hiring: IT Assistant

Public Procurement Regulatory Authority (PPRA); Pakistan; Presencial; PKR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Public Procurement Regulatory Authority (PPRA) in Pakistan invites applications for the post of IT Assistant on a lump-sum pay contract. The role focuses on providing first-line technical support for the EPADS system, assisting users with registration, login, and tender-related activities.

The ideal candidate holds a Bachelor's degree in CS/IT or related fields and has hands-on IT support or helpdesk experience. Age limit up to 33 years; last date to apply is 20 Nov 2026. Location: Pakistan.

Formación

• Bachelor's degree in CS/IT/SE/Cyber Security/Data Science or related field from a HEC-recognized university.
• Hands-on IT support / Helpdesk experience preferred.

Responsabilidades

• Provide first-level technical and operational support to users of the EPADS system.
• Assist users in registration, login, profile management, tender publication, bid submission, and other EPADS processes.
• Troubleshoot routine issues and escalate complex matters to the concerned technical team.
• Guide procuring agencies, bidders and stakeholders on EPADS usage via phone, email and other channels.
• Maintain records of user queries, complaints, resolutions and escalations; ensure timely follow-up and closure.
• Prepare periodic reports on helpdesk activities and user support requirements.

Conocimientos

IT support

Helpdesk

EPADS guidance

Educación

Bachelor's Degree in Computer Science / IT / Software Engineering / Cyber Security / Data Science or related

Herramientas

EPADS system

Descripción del empleo

About the Job

Public Procurement Regulatory Authority (PPRA) has announced 3 vacancies for the post of IT Assistant (Lump-sum pay).

Job Details

• Department / Organisation: Public Procurement Regulatory Authority (PPRA)
• Post: IT Assistant
• Grade: Lump-sum pay
• Job type: Contract
• Vacancies: 3
• Qualification: Qualification: Bachelor's Degree (14/16 years of education) in Computer Science, Information Technology, Software Engineering, Cyber Security, Data Science/Statistics, or a related qualification from a HEC-recognized university. Relevant hands-on experience in IT support / Helpdesk will be preferred. Job Description: Provide first-level technical and operational support to users of the Electronic Public Procurement System (EPADS) and respond to queries received through the helpdesk. Assist users in registration, login, profile management, tender publication, bid submission, and other EPADS-related processes. Troubleshoot and resolve routine system-related issues and elevate complex technical matters to the concerned technical team. Guide procuring agencies, bidders, and other stakeholders on the effective use of EPADS through telephone, email, and other designated communication channels. Maintain records of user queries, complaints, resolutions, and escalations, ensuring timely follow-up and closure. Prepare periodic reports on helpdesk activities, recurring issues, and user support requirements. Perform other IT support and helpdesk-related duties assigned by the competent authority.
• Age limit: Up to 33 years
• Location: Pakistan
• Last date to apply: 20 Nov 2026