EPADS IT Support Specialist (Contract)

Public Procurement Regulatory Authority (PPRA); Pakistan; Presencial; PKR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Public Procurement Regulatory Authority (PPRA) in Pakistan invites applications for the post of IT Assistant on a lump-sum pay contract. The role focuses on providing first-line technical support for the EPADS system, assisting users with registration, login, and tender-related activities.

The ideal candidate holds a Bachelor's degree in CS/IT or related fields and has hands-on IT support or helpdesk experience. Age limit up to 33 years; last date to apply is 20 Nov 2026. Location: Pakistan.

Formación

• Bachelor's degree in CS/IT/SE/Cyber Security/Data Science or related field from a HEC-recognized university.
• Hands-on IT support / Helpdesk experience preferred.

Responsabilidades

• Provide first-level technical and operational support to users of the EPADS system.
• Assist users in registration, login, profile management, tender publication, bid submission, and other EPADS processes.
• Troubleshoot routine issues and escalate complex matters to the concerned technical team.
• Guide procuring agencies, bidders and stakeholders on EPADS usage via phone, email and other channels.
• Maintain records of user queries, complaints, resolutions and escalations; ensure timely follow-up and closure.
• Prepare periodic reports on helpdesk activities and user support requirements.

Conocimientos

IT support

Helpdesk

EPADS guidance

Educación

Bachelor's Degree in Computer Science / IT / Software Engineering / Cyber Security / Data Science or related

Herramientas

EPADS system

Descripción del empleo

Public Procurement Regulatory Authority (PPRA) in Pakistan invites applications for the post of IT Assistant on a lump-sum pay contract. The role focuses on providing first-line technical support for the EPADS system, assisting users with registration, login, and tender-related activities.

The ideal candidate holds a Bachelor's degree in CS/IT or related fields and has hands-on IT support or helpdesk experience. Age limit up to 33 years; last date to apply is 20 Nov 2026. Location: Pakistan.