Project Manager - Call Center

Ideas Unlimited; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A US-based call center is seeking Project Managers in Karachi to oversee project lifecycle and train call center agents. Candidates must possess excellent English communication skills and relevant experience. The role includes a night shift from 9 PM to 6 AM, with a competitive salary and commission package.

Benefits

Excellent commission

Paid annual leaves: 12

Qualifications

• Must have 1 year of project management experience.
• 1 year of call center experience required.
• 1 year of sales experience needed.

Responsibilities

• Implement operations and policies.
• Train the agents.
• Ensure team's efficiency and productivity.
• Coordinate with HR for resource planning.

Skills

Excellent English communication skills

Project Management

Training

Motivation

Professionalism

Education

Bachelor's degree

Job description

IdeasUnlimited is a US-based call center looking to hire two Project Managers in its' new office, located at Shahra-e-Faisal, Karachi. The hired professionals will be responsible for managing project lifecycle, training of call center agents and the overall productivity.

Notes:

- You must have exceptional English communication skills as you will mostly be communicating with Western clients over the phone.

- This is a night time position.

JOB DUTIES:

- Implementing operations and policies

- Training the agents

- Responsible for team’s efficiency and productivity

- Coordinating with HR for resource (call center agents) planning and forecasting

SHIFT TIMING:

9 pm to 6 am Karachi, Pakistan Monday to Friday (you may be asked to work some Saturdays - paid OT)

PACKAGE:

- Base Salary: Will be decided based on your skill and experience.

- Commission: Excellent commission on top

- Paid annual leaves: 12

Thank you

Job Type: Full-time

Job Location:

Required education:

Bachelor's

Required experience:

Project Management: 1 year

Call Center: 1 year

Sales: 1 year

Required language:

We have set up application questions for your job.

You have requested that Indeed ask candidates the following questions:

Have you completed the following level of education: Bachelors?

How many years of Project Management experience do you have?

How many years of Call Center experience do you have?

How many years of Sales experience do you have?

Do you speak English?

Job Specification

1) Excellent communication skills in the English language (this is an international call center so you MUST be able to communicate fluently in the English language).

2) Educational background in project management or business administration.

3) Prior experience in project management/coordination/training in a call center or similar industry.

4) Serious minded, professional and motivated individual.