Program Manager – Service Delivery (E‑Commerce)

Lifetech Applications; Islamabad; On-site; PKR 250,000 - 500,000; Full time

Job summary

LifeTech Applications is seeking a Program Manager to lead service delivery for multiple digital projects. The role requires coordinating developers, QA, PMs, and designers, ensuring on-time delivery and client satisfaction in a fast-paced e-commerce environment.

You will drive planning, estimation, and execution across project lifecycles, manage resources, mitigate risks, and foster collaboration with internal teams and clients to achieve successful outcomes.

Qualifications

• 7+ years of project management/service delivery experience for large clients (international clients a plus)
• Demonstrated ability to manage, motivate, and influence work behaviors
• Excellent verbal, written, and documentation skills

Responsibilities

• Lead and supervise the planning, design, development, and delivery of all projects
• Collaborate with project managers and partners to ensure successful planning, estimation, and execution
• Allocate, distribute, and deploy resources effectively based on number of projects and priorities
• Effectively track plans, progress, and status updates to internal staff and customer stakeholders
• Identify risks and devise mitigation plans to pre-empt issues
• Manage client and project documentation, communications, meetings, and required follow-ups
• Create, implement, and track relationship roadmaps and seek opportunities to increase client satisfaction and upsells
• Scope projects with team members to develop inputs for Statements of Work
• Help in recruiting team members and coach them to resolve conflicts
• Bring teams together across functions to share best practices and improve efficiency and profitability

Skills

Project management

Leadership

Stakeholder management

Time management

Cross-functional collaboration

Education

Bachelor’s degree in a technical field

Tools

Shopify

Job description

LifeTech Applications is seeking a Program Manager to lead service delivery for multiple digital projects. The role requires coordinating developers, QA, PMs, and designers, ensuring on-time delivery and client satisfaction in a fast-paced e-commerce environment.

You will drive planning, estimation, and execution across project lifecycles, manage resources, mitigate risks, and foster collaboration with internal teams and clients to achieve successful outcomes.