Process Developer -OTC

genpact; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading technology services company in Pakistan is seeking a Process Developer for the Invoice to Cash domain. The role involves posting payments, resolving cash receipt issues, and maintaining accurate records. Candidates must have a B.Com degree, with preferred qualifications including an MBA in Finance and relevant experience in Order to Cash. Join a dynamic team committed to driving change through AI and digital innovation.

Benefits

Hands-on experience

Mentorship opportunities

Continuous learning opportunities

Qualifications

• Graduation in Commerce is required.
• Relevant work experience in Order to Cash preferred.
• Experience with tax activities is preferred.

Responsibilities

• Post payments from various lockboxes to customer accounts.
• Resolve aged unidentified and unapplied cash receipts.
• Reconcile cash against bank deposits.

Skills

Analytical skills

Problem-solving skills

Communication Skills

Typing Speed

MS Excel

Education

B.Com graduation

MBA – Finance

Tools

SAP

Job description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at genpact.com and on LinkedIn, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Invoice to Cash (Generalist).

Responsibilities

In this role, you will be responsible for all the activities related to O2C domain:

• The cash specialist will be responsible for posting payments from various lockboxes to the customer accounts.
• The specialist will also be responsible for research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts.
• Coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.
• Reconcile Cash – balance Accounting system funds against bank deposits and daily/monthly reconciliation exercise.
• Prepare Customer Refunds – this is a manual process of capturing documentation to troubleshoot.
• Work with collections to resolve unidentified cash.
• Ensure ways to increase auto cash application on accounts.
• Build SOPs for new processes, update current SOPs when vital.

Qualifications we seek in you!

Minimum Qualifications

• B.Com graduation

Preferred Qualifications / Skills

• MBA – Finance
• Relevant work experience in Order to Cash
• Good analytical and problem‑solving skills.
• Ability to learn ERP systems with preferable knowledge of SAP.
• Ability to communicate verbally and through e‑mails with businesses.
• Good conceptual knowledge and experience in tax activities preferred.
• Excellent MS Office skills including MS Excel.
• Good Communication Skills & Typing Speed.
• Previous experience of working on process improvements is an added advantage.

Why join Genpact?

• Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Equal Opportunity Statement

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

No Fee Statement

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.