Principal Consultant Dynamics 365 CRM

IT Knocks Pty Ltd; Karachi Division; Hybrid; PKR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Bi-Annual Increments

Medical Coverage

Referral Bonus

Paid Certifications

Perfect Work-Life Balance

Job summary

IT Knocks Pty Ltd in Karachi is seeking an experienced Principal Consultant to lead Dynamics 365 CRM engagements. You will guide teams, engage clients through workshops, and deliver scalable solutions using the Power Platform and Azure integrations.

The role emphasizes architectural oversight, cross-functional collaboration, and delivering high-quality CRM programs for international clients. Excellent communication and leadership are essential.

Qualifications

• 8-10+ years hands-on experience with Dynamics 365 CRM/CE (Sales, Customer Service or Marketing).
• Bachelor's degree in a technical field; Microsoft certifications preferred.
• Proven ability to lead technical teams and manage multi-phase CRM projects.

Responsibilities

• Lead and mentor a team of consultants and developers across project phases.
• Conduct client workshops to gather requirements and translate them into solutions.
• Design and develop custom solutions using Dynamics 365 CE and Power Platform.
• Engage with clients to define technical approaches and ensure alignment with goals.
• Collaborate with onshore consultants to deliver scalable technical solutions.
• Oversee data migration, integrations (APIs/middleware) and deployments.
• Troubleshoot CRM and integration issues and maintain code quality and ALM.
• Ensure documentation, reviews, and best practices throughout delivery.

Skills

Dynamics 365 CE / CRM

Power Platform

C# Plugins

JavaScript

Azure Logic Apps & Integrations

Dataverse

Team leadership

Education

Bachelor's Degree

Tools

Power Apps

Power Automate

Power Pages

APIs & Integrations

DevOps

Job description

October 23, 2025 Karachi, Pakistan Full-time, Hybrid, On-Site

• Experience: 8 - 10 Years
• Qualifications: Bachelor's Degree
• Category: Permanent
• Job Timings: Monday to Friday, 6:00 AM - 3:00 PM PST

• Experience: 8 - 10 Years
• Qualifications: Bachelor's Degree
• Skills: Dynamics 365 CE (Sales, Customer Service, Marketing), Power Platform (Power Apps, Power Automate, Power Pages), C# Plugins, JavaScript (CRM Customizations), Azure Logic Apps & Integrations, Dataverse
• Category: Permanent
• Job Timings: Monday to Friday, 6:00 AM - 3:00 PM PST

We are looking for an experienced Principal Consultant - Dynamics 365 CRM to join our Karachi office. This role is ideal for someone who combines deep technical expertise with the ability to lead teams, engage clients through workshops, and communicate complex ideas clearly and confidently.

What You’ll Do

• Lead and mentor a team of consultants and developers, providing direction, guidance, and quality oversight across all project phases.
• Conduct client workshops and discovery sessions to gather requirements, align expectations, and translate business needs into actionable solutions.
• Design and develop custom solutions using Dynamics 365 CE (Sales, Customer Service, Marketing) and the Power Platform (Model-Driven Apps, Canvas Apps, Power Pages, Power Automate).
• Engage directly with clients and stakeholders to define technical approaches, present recommendations, and ensure alignment with business goals.
• Collaborate with onshore functional consultants to deliver scalable, high-quality technical solutions.
• Oversee data migration, integration setup (APIs or middleware), and solution deployments.
• Troubleshoot and resolve complex CRM and integration issues independently.
• Ensure best practices in code quality, ALM, DevOps, and solution architecture.
• Maintain high-quality delivery through structured reviews, documentation, and process adherence.
• Contribute to internal knowledge sharing, capability building, and continuous improvement initiatives across the team.

What You Bring

• 8-10+ years of hands-on experience with Dynamics 365 CRM / CE (Sales, Customer Service, or Marketing) and related technologies.
• Strong technical proficiency in C# (Plugins), JavaScript, Power Automate, and Dataverse.
• Experience with Azure Logic Apps, Custom APIs, and third-party integrations.
• Proven success in leading and developing technical teams (5-10 members) and managing multi-phase CRM projects.
• Demonstrated ability to facilitate client workshops, drive stakeholder discussions, and build strong relationships.
• Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Strong problem-solving, debugging, and analytical abilities.
• Experience working with international clients (Australia / US / UK).
• Microsoft certifications in Dynamics 365 and/or Power Platform are preferred.

Why Join ITKnocks?

• Be part of a growing team that values innovation and professional development.
• Work on international projects that transform businesses through Microsoft technologies.
• Experience a collaborative and growth-oriented work environment.
• Lead impactful projects and mentor a talented team of consultants.
• Benefit from a hybrid work model that supports work-life balance.
• Build a long-term career with training and development opportunities.

Perks & Benefits

We Believe Great Work Happens When People Feel Supported, Valued, And Balanced. Here’s What You Can Look Forward To As Part Of Our Team

• Bi-Annual Increments
• Medical Coverage (IPD & OPD)
• Referral Bonus
• Paid Certifications
• Perfect Work-Life Balance
• Work Timings: Monday to Friday, 6:00 AM - 3:00 PM (PKT) (An early start means you’ll have the rest of the afternoon and evening free, perfect for avoiding peak traffic, spending more time with family, or enjoying your social life.)