Patient Support Specialist

Elevate Revenue Group; Lahore; On-site; PKR 279,000 - 502,000; Full time

Job summary

Elevate Revenue Group in Lahore is seeking a Patient Support Specialist to handle US patient billing calls onsite during the night shift. You will follow HIPAA, route messages, and protect data.

Freshers are welcome. The role includes structured training and a clear growth path into senior AR, QA and Team Lead roles, with weekends off and a stable night-shift schedule.

Qualifications

• Freshers welcome.
• Structured training and a clear growth path into senior AR, QA and Team Lead roles.

Responsibilities

• Handle inbound patient calls professionally.
• Take clean messages and route to billers.
• De-escalate and protect patient data.
• Follow the call playbook and HIPAA rules.

Skills

English communication

Job description

Patient Support Specialist handling U.S. patient billing calls at Elevate Revenue Group, a medical billing and revenue cycle management (RCM) company in Gulberg, Lahore, Punjab, Pakistan serving U.S. healthcare providers.

What you’ll do:

• Handle inbound patient calls professionally
• Take clean messages and route to billers
• De-escalate and protect patient data
• Follow the call playbook and HIPAA rules

Who it’s for:

Warm, clear English communicators comfortable on the phone. Freshers welcome. Structured training and a clear growth path into senior AR, QA and Team Lead roles.

Shift:

Onsite, night shift 6:00 PM – 3:00 AM PKT, Monday to Friday (weekends off), in Gulberg III, Lahore.