Patient Care Coordinator

Edge; Punjab; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

Edge is hiring a Patient Care Coordinator to provide administrative and clinical coordination within a US healthcare environment. The role requires an MBBS degree, experience with US healthcare providers, and excellent English communication.

It is an in-office position with rotating schedules and holiday coverage, based in Pakistan (Karachi, Lahore, Islamabad, or Rawalpindi). Responsibilities include coordinating telehealth, managing patient documentation in EHRs, handling insurance

Qualifications

• Must hold an MBBS degree.
• Must have prior experience working with US healthcare providers and doctors.
• Clear and professional spoken and written English communication skills.
• Willing to work strictly in-office with rotating schedules and holiday coverage.

Responsibilities

• Coordinate telehealth appointments and ensure patients are prepared with required forms and documentation.
• Monitor patient messages and route requests to appropriate providers.
• Maintain accurate patient information in EHR systems.
• Coordinate laboratory orders and results, including tracking and notifying providers.
• Manage medication-related requests and coordinate with providers/pharmacies.
• Coordinate referrals and track status to ensure follow-through.
• Conduct post-visit follow-ups and coordinate outstanding tasks.
• Handle inboxes and task queues to ensure timely patient-related requests.
• Support communication between doctors, patients, labs, pharmacies, and admin teams.
• Verify insurance eligibility and benefits through EHR systems and payer portals.

Skills

English communication

Empathy

Organizational skills

Attention to detail

Education

MBBS degree

Job description

**** Before you apply, please read the job description and carefully answer the qualifying questions. ****

**** Candidates must be based in Karachi, Lahore, Islamabad, or Rawalpindi, Pakistan. ****

**** This is a strictly in-office position. Remote and hybrid arrangements are not available. ****

**** An MBBS degree and previous experience working with US healthcare providers and doctors are mandatory. ****

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. Learn more about us at onedge.co.

About the Role

We are looking for a warm, empathetic, and detail-oriented Patient Care Coordinator to provide administrative, clinical coordination, and communication support in a US healthcare environment. This role involves coordinating patient care workflows, managing documentation, supporting telehealth appointments, and serving as a key point of contact between patients, doctors, administrative teams, laboratories, pharmacies, and other healthcare partners.

The ideal candidate has an MBBS degree, previous experience working with US healthcare providers and doctors, and excellent English communication skills. They should have a helpful, patient-focused approach, strong organizational abilities, and the ability to manage multiple responsibilities while maintaining accuracy, professionalism, and patient confidentiality.

Note: This is a strictly in-office position requiring flexibility to work rotating schedules and provide holiday coverage, except on religious holidays.

Employment Type: Full-Time

Employment Mode: In-Office (On-site)

Work Schedule: 5 days per week, Monday–Sunday, with 2 days off per week.

Time Zone: EST

Schedule Rotation: Work schedules will rotate every 2 months.

Holiday Requirement: Must be available to work during all holidays except religious holidays.

Key Responsibilities

• Coordinate telehealth appointments, ensuring patients are ready and have completed the required forms, identification, and documentation.
• Monitor patient messages, gather relevant information, and route requests to the appropriate healthcare providers according to established protocols.
• Maintain accurate and organized patient information, notes, communications, and documentation within Electronic Health Record (EHR) systems.
• Coordinate laboratory orders and results, including tracking orders, confirming receipt, uploading documentation, and notifying providers.
• Manage medication-related requests, including refill requests and coordination with healthcare providers and pharmacies.
• Coordinate referrals by submitting requests, tracking their status, documenting updates, and ensuring appropriate follow-through.
• Conduct post-visit follow-ups and coordinate outstanding appointments, documentation, and administrative tasks.
• Manage inboxes, task queues, and follow-up activities to ensure timely completion of patient-related requests.
• Support communication and coordination between doctors, patients, specialists, laboratories, pharmacies, and administrative teams.
• Perform insurance eligibility and benefits verification through EHR systems, payer portals, clearinghouses, and other appropriate channels.
• Verify insurance coverage details, including copays, deductibles, coinsurance, and out-of-pocket maximums.
• Identify insurance requirements such as prior authorizations, network restrictions, visit limits, exclusions, and payer-specific policies.
• Accurately document insurance eligibility, benefits, patient responsibility, and coverage requirements.
• Initiate and manage prior authorization requests for procedures, services, imaging, durable medical equipment (DME), and medications.
• Gather required clinical information, coding references, and supporting documentation for prior authorization requests.
• Maintain accurate, timely, and HIPAA-compliant documentation throughout all patient coordination activities.

Requirements

• Must be located in Karachi, Lahore, Islamabad, or Rawalpindi, Pakistan.
• Must be willing and able to work strictly in-office. Remote and hybrid arrangements are not available.
• Must hold an MBBS degree.
• Must have previous professional experience working with US healthcare providers and doctors.
• Must have clear and professional spoken and written English communication skills.
• Strong interpersonal and customer service skills, with the ability to communicate professionally and empathetically with patients and healthcare providers.
• Must demonstrate a warm, helpful, empathetic, and service-oriented approach when interacting with patients.
• Must be comfortable working 5 days per week, Monday–Sunday, with 2 days off per week.
• Must be available to work according to EST business hours and adapt to rotating schedules that change every 2 months.
• Must be available to work during holidays, except religious holidays.
• Basic understanding of medical terminology and healthcare workflows.
• Strong attention to detail, organizational skills, and the ability to manage multiple patient-related requests simultaneously.
• Comfortable working with EHR systems, payer portals, and healthcare communication tools.
• Strong understanding of patient confidentiality and HIPAA-compliant handling of patient information.
• Flexible, adaptable, and able to manage changing priorities in a fast-paced healthcare environment.

Interested candidates can apply directly through LinkedIn or send their CV via WhatsApp to [phone]

Our Hiring Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Talent Boilerplate

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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