Partner Customer Care (Field Service Engineer) - Based in Faisalabad

Roche; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Roche is seeking a Field Service Engineer (Partner Customer Care) to ensure customer success by delivering technical support and services in Faisalabad, Pakistan. You will be hands-on with groundbreaking instruments, supporting pre- and post-sales activities, installations, repairs, training, and remote assistance.

The role requires a bio-medical or electronics engineering degree, lab instrument experience, strong organization, flexibility, and willingness to travel.

Qualifications

• Bachelor Degree in engineering in Bio Medical or Electronics from a recognized university of Pakistan.
• Hands-on experience working with instruments used in Research and/or Clinical or Hospital labs.
• Organized and methodical, with strong planning and prioritization skills.
• Flexible, willing to travel, and comfortable working unsociable or irregular hours when needed.
• Fluent in English & Urdu.

Responsibilities

• Support pre- and post-sales processes with technical expertise and provision of services in the core lab customer area.
• Drive on-site installations and handle urgent repair projects, ensuring swift resolutions.
• Advise customers and colleagues on the best use and maintenance of our instruments/equipment, ensuring they have access to critical technical insights.
• Implement installation of our instruments/equipment at customer sites, providing training for proper use.
• Provide on-site and remote phone support, offering expert guidance on troubleshooting and servicing.
• Perform preventive maintenance in line with defined standards, ensuring equipment is always in top condition.
• Decontaminate, pack, and return instruments/parts according to procedures, handling any technical complaints with efficiency and care.

Skills

English

Urdu

Education

Bachelor of Bio Medical Engineering or Electronics

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We advance science so that we all have more time with the people we love. The Position As a Partner Customer Care( Field Service Engineer), you will play a key role in ensuring our customers' success by providing technical support and services. If you're excited by the prospect of working hands-on with ground breaking instruments and equipment while contributing to both pre and post-sales processes, this role is for you. The location is Faisalabad Pakistan.

The Opportunity

• You will support pre- and post-sales processes with your technical expertise and provision of services in the core lab customer area.

• You drive on-site installations and handle urgent repair projects, ensuring swift resolutions.

• You advise customers and colleagues on the best use and maintenance of our instruments/equipment, ensuring they have access to critical technical insights.

• ou implement installation of our instruments/equipment at customer sites, providing vital training for proper use.

• You provide on-site and remote phone support, offering expert guidance on troubleshooting and servicing.

• You perform preventive maintenance in line with defined standards, ensuring equipment is always in top condition.

• You decontaminate, pack, and return instruments/parts according to procedures, handling any technical complaints with efficiency and care.

Who You Are

• You hold a Bachelor Degree in engineering in Bio Medical or Electronics from a recognized university of Pakistan.

• You bring hands-on experience working with instruments used in Research and/or Clinical or Hospital labs.

• You are organized and methodical, with strong planning and prioritization skills.

• You are flexible, willing to travel, and comfortable working unsociable or irregular hours when needed.

• You are fluent in English & Urdu.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders.

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.