Operations Executive

ChatPandas; Lahore; On-site; PKR 781,000 - 893,000; Full time

Job summary

ChatPandas, Inc. in Lahore is seeking an Operations Executive to manage day-to-day operational tasks, scheduling, and record-keeping. You will track project progress and coordinate staff, working closely with the Operations Manager and Associate Managers.

The role emphasizes data-driven decision making, process improvements, and strong communication across teams. Evening shifts and onsite work in Gulberg III, Lahore, offer opportunities for professional growth within a dynamic BPO environment.

Qualifications

• Experience in operations within a BPO or similar environment.
• Strong organizational and data analysis skills.
• Proactive problem-solving approach.
• Excellent communication and teamwork abilities.

Responsibilities

• Oversee workforce scheduling and evaluate staffing levels for operational efficiency
• Support daily operations, monitor project progress, and elevate issues as needed
• Maintain accurate, organized records and documentation
• Collaborate with management and facilitate cross-team communication
• Use data analysis to identify trends and propose process improvements
• Engage in ongoing professional development

Skills

Organizational skills

Data analysis

Communication

Teamwork

Proactive problem solving

Job description

Job Overview:

As an Operations Executive at ChatPandas, you'll manage day-to-day operational tasks including workforce management, scheduling, and record-keeping. You'll track project progress and coordinate staff, working closely with the Operations Manager and Associate Managers.

Key Responsibilities:

• Oversee workforce scheduling and evaluate staffing levels for operational efficiency


• Support daily operations, monitor project progress, and elevate issues as needed


• Maintain accurate, organized records and documentation


• Collaborate with management and facilitate cross-team communication


• Use data analysis to identify trends and propose process improvements


• Engage in ongoing professional development

Required Qualifications:

• Experience in operations within a BPO or similar environment


• Strong organizational and data analysis skills


• Proactive problem-solving approach


• Excellent communication and teamwork abilities

Location:

Onsite – Gulberg III, Lahore

Schedule:

Evening shift, 5 days/week

Salary Range:

PKR 70,000 – 80,000