Onboarding Specialist

WellnessLiving; Zone IV; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

WellnessLiving is seeking a customer onboarding specialist to coordinate client transitions from other software or new businesses. You will deliver personalized online product training and keep clients informed at every step, ensuring a smooth implementation.

The role requires 2-3+ years in SaaS onboarding, strong communication, and collaborative skills in a fast-paced environment. Join a customer-focused team that values professionalism and a high-quality onboarding experience.

Qualifications

• 2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution.
• Adept at building relationships and collaborating effectively with all levels of the organization.
• A creative problem solver and multi-tasker who enjoys working in a dynamic, fast-paced environment with a technical curiosity.
• Ability to build rapport with coworkers and clients.
• Adaptable, quick-thinking, resourceful with strong time management and organizational skills, and proactive about improving processes.
• Accountable, ownership-driven, and focused on delivering a high-quality customer-centric onboarding experience.
• Active, empathetic listener with excellent written and verbal communication skills.
• Curious and ambitious, asking why to drive better solutions and outcomes.
• Detail-oriented, capable of prioritizing and managing multiple priorities under time pressure.
• Working knowledge of Excel and Jira.

Responsibilities

• Manage onboarding and project timelines for clients converting from another software or starting a brand-new business.
• Facilitate personalized online product training tailored to the client’s business needs.
• Keep clients informed on their transition at every step via email, phone, or web conferencing.
• Collaborate with cross-departmental teams to resolve onboarding-related issues and activities.
• Promote and maintain a high level of WellnessLiving professionalism and awesomeness.

Skills

Teamwork and Collaboration

Critical Thinking

Strong Work Ethic

Leadership

Entrepreneurial Spirit

Time Management

Excellent Communication

Problem Solving

Customer-centric

Relationship Building

Tools

Excel

Jira

Job description

Road GLC-04, Business Park IBECHS (Zone-IV)

Location: Plot No:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

About Us

WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

Who We’re Looking For:

Are you passionate about creating exceptional customer experiences? If you are dedicated to delivering solutions, excel in clear communication, and take full ownership of your work, we want to hear from you. At WellnessLiving, we're not just onboarding clients; we're building lasting partnerships that set our customers up for success. If these values do not resonate with you, do not apply! Join us in our mission to provide seamless, personalized onboarding experiences—because here, every detail counts, and every interaction matters.

Ideal candidate characteristics:

• Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease and can work well with others.
• Critical Thinking and Problem-Solving— The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
• Strong Work Ethic— Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
• Natural Leadership Skills— Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
• Entrepreneurial Spirit and Business Mindset —Embraces innovation and continuous improvement, seeks change, and knows current industry trends, practices, and technology.
• Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

• Manage onboarding and project timelines for clients who are either converting fromanothersoftware or maybea brand-new business
• Facilitatepersonalizedonline producttrainingthatistailored totheclient’sbusinessneeds
• Keepclientsinformed onhowtheirtransitionis comingalongeverystepof thewayviaemail, phone, or web conferencing
• Collaboratewithcross-departmental teamsto resolveanyonboarding-related issues and activities
• Promoteandmaintain a highlevelofWellnessLivingprofessionalismandawesomeness

Qualifications:

• 2-3+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution
• Adept at building relationships and collaborating effectively with all levels of the organization
• You’re a creative problem solver and multi-tasker who enjoys working in a dynamic, and fast-paced environment with a technical curiosity
• You can build rapport and collaborate with coworkers and clients
• You’re adaptable, quick-thinking, resourceful, with strong time management and organizational skills, and obsessive about improving processes
• A highly proactive, resourceful, and accountable person who takes pride in ownership, responsibility, pride in driving and delivering a quality customer-centric approach and exemplary onboarding experiences.
• An active, empathetic listener, with excellent written and verbal communication skills.
• Thoughtful, curious, and ambitious with a tendency to ask “why” questions; the drive to apply a broad understanding of your work towards defining better solutions to achieve improvement measures and departmental goals/objectives.
• Detail-oriented, multitasker, capable of prioritizing and managing time efficiently and effectively; handle/manage multiple priorities simultaneously under, time-sensitive situations, a team / individual results-oriented environment.
• Working knowledge of:

• Intermediate Excel skills
• Incident Management / Projects (Jira)

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.