On Site Service Technician - Level III

Cummins Inc

Saddar

On-site

PKR 600,000 - 800,000

Full time

14 days+

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Benefits offered by this job

Relocation package

Job summary

Cummins Inc. on-site technician role: acts as the technical specialist and primary customer contact to diagnose and repair power generation and engine products at customer sites.

You will perform diagnostics, manage parts, document service activities, escalate complex issues, and seek additional service opportunities while upholding health, safety and environmental standards.

Qualifications

Apprentice Certified Power Generation and/or Engine Technician.
Vocational diploma from relevant technical institution (Preferred).
Current relevant electrical certification (optional).
Locally valid driving permit.
This position may require licensing for export controls or sanctions regulations.

Responsibilities

Independently performs diagnostics and completes repairs on equipment at customer site.
Maintains productive customer relations to minimize downtime.
Coaches on preventative maintenance and guides junior technicians.
Manages parts and spares inventory at the work site.
Escalates unresolved issues to product specialists or supervisor.
Completes required documentation such as service worksheets and warranty claims.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains work area and tools for cleanliness and proper operation.
Ensure adherence to HSE policies and reports issues to management.

Skills

Communicates effectively

Customer focus

Develops talent

Manages complexity

Manages conflict

Self-development

Health and Safety Fundamentals

Diagnostics Application

Electronic Service Tool Application

Engine Systems Interactions

Product Repair and Maintenance

Service Documentation

Technical Escalation

Values differences

Education

Apprentice Certified Power Generation and/or Engine Technician

Vocational diploma from relevant technical institution (Preferred)

Current relevant electrical certification (optional)

Locally valid driving permit

Job description

Job Summary:

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

Key Responsibilities:

Independently performs diagnostics and completes repairs on equipment at customer site

Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime

Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc

Manages parts and spares inventory at the work site

Escalates unresolved issues to product specialists / Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional sales and service opportunities with customer

Completes training in line with skill and business requirements

Maintains work area and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Certified Power Generation and/or Engine Technician

Vocational diploma from relevant technical institution (Preferred)

Current relevant electrical certification (optional)

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant field service work experience

Extensive knowledge of power generation and/or engine products

Basic understanding of competitors and typical industry practices

High Voltage/ Low Voltage practical experience (optional)