Officer, Global Lending Service

Standard Chartered; Karachi Division; On-site; PKR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Flexible work options

Generous leave

Wellbeing support

Learning & development

Diversity & inclusion

Job summary

Standard Chartered in Karachi seeks a diligent Banking Operations Associate to process daily transactions, ensure compliance with internal controls, and respond to customer requests in a timely manner. You will work within Global Lending Service to align with group policies, monitor risk, and coordinate with regulators and stakeholders to maintain accurate records and smooth operations.

The role demands attention to detail, adherence to regulatory standards, and proactive communication with

Qualifications

• Process daily transactions in a timely and accurate manner.
• Ensure compliance with internal procedures and operational controls for risk management.
• Respond to customer requests promptly.

Responsibilities

• Create awareness and understanding of the Group’s business strategy and model to the relevant teams in Global Lending Service (GLS)
• Keep yourself updated with the Regulatory and Group policies
• Set internal standards and procedures for the bank in line with development of International Trade
• Scrutinize Islamic documents – Disbursement & post disbursement
• To receive & record all incoming requests receive by Global Lending Service
• To process all transactions related to Batch operations, & other activities pertaining to the GLS within the required timelines and after due scrutiny & compliance of necessary documentation, approvals & checks.
• To correspond & communicate with customers, regulators, internal & external stakeholders on Global Lending related matters.
• To follow-up & coordinate with concerned departments to ensure accurate & timely processing of transactions.
• To ensure that all outstanding items in the GLS accounts are timely resolved.
• To ensure that Escalation Matrix is properly followed in the Unit.
• To monitor and report all suspicious and unusual activity.
• To monitor closure of all customer & stakeholder queries, complaints & outstanding issues of the unit to ascertain that it does not attain critical status.
• To ensure that all Internal & External policies & regulations are duly complied with & highlight any exceptions to the higher management with proper justifications.
• To ensure all records of the Unit are properly stored and archived as per the Bank policy. Ensure adherence to all Key Control Standards and also maintain proper controls of Fire resistance keys
• Ensure adherence to all Key Control Standards and also maintain proper controls of Fire resistance keys
• To prepare, review & circulate all critical reports of the Global Lending Service .
• To ensure that list of following reports need to be submitted to respective stake-holders within defined TAT.
• Capital Finance, Memorandum Item (Pastdue Figures), Fixed Industrial reports and Form III to RRU
• Infrastructure report to the regulator and related quarterly and half yearly reporting.

Job description

Job Summary

Responsible to process daily transactions in a timely manner. Ensure compliance of all internal procedures and operational controls for risk management. Responsible for the timely delivery and response of customer requests.

Key Responsibilities

• Create awareness and understanding of the Group’s business strategy and model to the relevant teams in Global Lending Service (GLS)
• Keep yourself updated with the Regulatory and Group policies
• Set internal standards and procedures for the bank in line with development of International Trade
• Scrutinize Islamic documents – Disbursement & post disbursement
• To receive & record all incoming requests receive by Global Lending Service
• To process all transactions related to Batch operations, & other activities pertaining to the GLS within the required timelines and after due scrutiny & compliance of necessary documentation, approvals & checks.
• To correspond & communicate with customers, regulators, internal & external stakeholders on Global Lending related matters.
• To follow-up & coordinate with concerned departments to ensure accurate & timely processing of transactions.
• To ensure that all outstanding items in the GLS accounts are timely resolved.
• To ensure that Escalation Matrix is properly followed in the Unit.
• To monitor and report all suspicious and unusual activity.
• To monitor closure of all customer & stakeholder queries, complaints & outstanding issues of the unit to ascertain that it does not attain critical status.
• To ensure that all Internal & External policies & regulations are duly complied with & highlight any exceptions to the higher management with proper justifications.
• To ensure all records of the Unit are properly stored and archived as per the Bank policy. Ensure adherence to all Key Control Standards and also maintain proper controls of Fire resistance keys
• Ensure adherence to all Key Control Standards and also maintain proper controls of Fire resistance keys
• To prepare, review & circulate all critical reports of the Global Lending Service .
• To ensure that list of following reports need to be submitted to respective stake-holders within defined TAT.
• Capital Finance, Memorandum Item (Pastdue Figures), Fixed Industrial reports and Form III to RRU
• Infrastructure report to the regulator and related quarterly and half yearly reporting.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.