Office Administrator & Telemarketing

Eurotech; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A multinational distributor in Islamabad is seeking an exceptional Customer Support representative. This role involves handling inbound and outbound calls, preparing import documentation, and conducting telemarketing activities. The ideal candidate should have strong office management skills, be customer service-oriented, and possess a valid driving license. Join our dynamic team in a thriving multicultural environment as we expand our operations in Pakistan.

Qualifications

• Must be IT literate and able to handle multiple tasks.
• Ability to work with a multicultural team is essential.
• Must have a driving license and own car/bike.

Responsibilities

• Handle inbound and outbound calls for customer support.
• Prepare import documentation for international shipments.
• Conduct telemarketing calls and maintain customer database.

Skills

Office management

Telemarketing

Customer service

Problem-solving

Communication

Education

BA / equivalent Diploma / Technical background

Job description

Overview

BA / equivalent Diploma / Technical background. We are a rapidly growing multinational distributor for electronic and industrial products of leading European brands. We are looking for an exceptional, organized and computer literate person with office management & telemarketing skills for our local office in Islamabad. Interviews will start on Monday.

Job Specification

Job Description: Customer Support role with inbound and outbound calls handling. Liaison with UAE & UK offices for import department / warehouse. Prepare import documentation for international shipments from suppliers. Intensive telemarketing calls on a daily basis. Prepare call activity reports and call action plans. Manage office tasks on a daily basis. Identify new potential customers, set up new trading accounts, and bring in new sales leads daily. Generate inquiries, prepare quotations, follow up quotations, and process incoming orders via e-mail or fax, with follow up on deliveries and payments. Proactive sales by telemarketing and taking initiative to follow sales leads, building and maintaining the customer database. Liaise with Manager to organize market research for selected segments and to deal with new customers. Prepare mail shots to launch products, product introductions, and e-mail marketing.

Skill Required: IT literate, customer service driven, problem-solving, ability to handle multiple tasks and contribute to achieving team targets. Understanding of customers, display maturity towards the role, good communication and organizational skills, ability to work with a multicultural team, and multicultural understanding. Honest & reliable. Must have driving license and own car/bike.

Location: Islamabad, Pakistan

Note

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