Moderator

ShieldPro Protection; Lahore; Remote; PKR 558,000 - 725,000; Part time

Job summary

ShieldPro Protection is seeking a Contract Moderator to oversee online discussions from a remote location in Lahore. The role requires enforcing guidelines, resolving user conflicts, and reporting on moderation trends, with flexible hours including evenings and weekends.

The ideal candidate has a relevant bachelor's degree and 2+ years of moderation experience, plus strong written and verbal communication abilities and reliable equipment.

Qualifications

• Bachelor's degree in communications, marketing, or related field preferred.
• 2+ years of experience moderating online communities or social media platforms.
• Excellent written and verbal communication skills.
• Ability to stay calm under pressure and handle sensitive situations professionally.
• Knowledge of community management software/tools is a plus.
• Must have own equipment (computer/laptop) and reliable internet connection.
• Available to work flexible hours, including evenings and weekends.

Responsibilities

• Monitor online discussions and forums for inappropriate content or behavior
• Enforce community guidelines and company policies
• Resolve conflicts between users in a professional manner
• Monitor user activity and provide reports on trends or issues
• Communicate with users to address concerns or issues
• Collaborate with team members to improve moderation processes
• Stay up-to-date on industry trends and best practices for community management

Skills

Communication skills

Conflict resolution

Reporting

Education

Bachelor's degree in communications, marketing, or related field

Job description

Moderator

Job Title: Contract Moderator in Lahore

As a Contract Moderator in Lahore, you will be responsible for overseeing and maintaining the quality of online discussions and forums. You will be tasked with enforcing community guidelines and resolving conflicts between users. Additionally, you will monitor user activity and content to ensure it meets company standards.

This is a contract position where you will work remotely, providing your own equipment and internet connection. You must be able to work flexible hours, including evenings and weekends, to accommodate different time zones.

Key Responsibilities:

• Monitor online discussions and forums for inappropriate content or behavior
• Enforce community guidelines and company policies
• Resolve conflicts between users in a professional manner
• Monitor user activity and provide reports on trends or issues
• Communicate with users to address concerns or issues
• Collaborate with team members to improve moderation processes
• Stay up-to-date on industry trends and best practices for community management

Requirements:

• Bachelor's degree in communications, marketing, or related field preferred
• 2+ years of experience moderating online communities or social media platforms
• Excellent communication skills, both written and verbal
• Ability to remain calm under pressure and handle sensitive situations professionally
• Knowledge of community management software/tools is a plus
• Must have your own equipment (computer/laptop) and reliable internet connection
• Available to work flexible hours, including evenings and weekends

We welcome candidates from all nationalities who meet the above requirements.