Microsoft 365 / Dynamics 365 Copilot Agent Developer

ITC WORLDWIDE

Karachi Division

Presencial

PKR 1.500.000 - 2.500.000

Jornada completa

14 días+

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

Supera los filtros ATS

Descripción de la vacante

ITC WORLDWIDE is seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer to design, develop, test, and optimize enterprise Copilot agents. The role focuses on building scalable test frameworks, automated evaluation pipelines, and benchmark datasets to ensure quality in Generative AI solutions.

You will leverage Copilot Studio Kit, Azure AI, Dataverse, Direct Line APIs, and AI governance practices to evaluate grounding, accuracy, and KPI-driven performance across enterprise

Formación

Hands-on experience developing and evaluating multi-turn conversational agents.
Experience with prompt engineering, Retrieval-Augmented Generation (RAG), and LLM evaluation.
Ability to design automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions.
Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs.

Responsabilidades

Design, develop, test, and optimize enterprise-grade Copilot agents.
Build scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes.
Validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.

Conocimientos

Microsoft Copilot Studio

365 Copilot Extensibility

Dynamics 365 Copilot

Power Platform

Azure AI Services

Copilot Studio Kit

AI Builder

Prompt Engineering

RAG

Multi‑Turn Testing

Generative AI Evaluation

Agent Benchmark

Grounded Ness Testing

Hallucination Detection

Response & Attachment Testing

Azure Application Insights

Power BI Analytics

Direct Line API

Azure Entra ID Security

Azure DevOps / GitHub CI/CD

Test Automation Framework

AI Governance

Transcript Analysis

Agent KPI Reporting

Dynamics 365 Sales / CS / Insights

Descripción del empleo

We are seeking a highly skilled Microsoft 365 / Dynamics 365 Copilot Agent Developer with expertise in AI agent testing, evaluation, quality engineering, and automation. The ideal candidate will be responsible for designing, developing, testing, and optimizing enterprise‑grade Copilot agents using Microsoft Copilot Studio, Microsoft 365 Copilot, Dynamics 365 Copilot, Power Platform, Azure AI, and Copilot Studio Kit.

This role will focus on building scalable test frameworks, automated evaluation pipelines, benchmark datasets, and quality validation processes for Generative AI solutions. The successful candidate will leverage Copilot Studio Kit, Azure Application Insights, AI Builder, Dataverse, Direct Line APIs, and Azure AI services to validate agent accuracy, grounded Ness, response quality, relevance, safety, and overall business effectiveness.

The candidate should possess hands‑on experience developing and evaluating multi‑turn conversational agents, implementing response match, topic match, generative answer, and attachment testing, and creating automated regression testing frameworks for Microsoft 365 and Dynamics 365 Copilot solutions. Experience analyzing conversation transcripts, telemetry, knowledge retrieval effectiveness, and agent KPIs is required.

The ideal candidate will also have strong expertise in prompt engineering, Retrieval‑Augmented Generation (RAG), LLM evaluation, AI governance, Responsible AI, hallucination detection, grounded Ness testing, benchmark management, and continuous quality monitoring. They will work closely with solution architects, business stakeholders, developers, and QA teams to ensure Copilot agents meet enterprise standards for reliability, security, compliance, and user satisfaction.

Required Skills