Manager-Retail Operations (South)

HUB; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading company in the retail sector seeks a committed Lead Retail Sales professional to drive sales performance at shopping outlets. The role entails setting and monitoring sales targets, managing store operations, and ensuring customer satisfaction while maintaining optimal inventory levels. The ideal candidate is a strategic thinker with excellent communication skills and experience in coaching and staff management.

Qualifications

• Achievement of sales targets of assigned shops.
• Manage conversion rates, ATV & UPT.
• Ensure maximum customer satisfaction in service and product experience.

Responsibilities

• Lead daily sales operations and achieve set targets.
• Train and motivate sales staff for maximum efficiency.
• Monitor inventory levels and maintain shop ambiance.

Skills

Effective Communication Skills

Strategic Thinking

Coaching & Counselling

Job description

Lead Retail Sales and Operations functions

Work to achieve daily, monthly, quarterly and yearly sales targets at the same time optimize inventory at outlets

Assist with retail target setting and monitoring of the same

Hire, train and motivate all sales staff for maximizing sales and achieve efficiency

Ensure best shop ambiance, hygiene & safety, visual merchandising and customer service

Coordination with Landlords & Mall Managements

Oversee regular updating of visual merchandising, product is properly displayed, prices are visible and all visuals are up to date and properly displayed

Provide timely stock demand to merchandising, planning & supply chain team for timely supply of required stocks

Continuously monitor stock position of individual stores to ensure that required inventory is available all the time and maintained in an organized manner

Provide customer feedback to merchandising & planning team in an organized manner

Strategist on the basis of customer feedback and various insights related to product and customer experience in order to enhance sales

Initiate, supervise and ensure timely completion of fit-out, construction & renovation work of stores as per required standard

Updating colleagues on business performance, new initiatives and other pertinent issues

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local and international competitors are doing, and actively look for potential new locations for retail expansion

Ensure that all marketing and POS activities are implemented and the impact on footfall and sales is measured and monitored

Initiate new marketing and promotional concepts and activities

To collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.

Support wholesale team whenever required

Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results

To promote a customer care approach within the retail business

Any related tasks assigned by management

Job Specification

Achievement of sales targets of assigned shops

Steady improvement in conversions, ATV & UPT

Maximum customer satisfaction in terms of service, product and overall experience

Timely implementation of retail marketing & POS activities and positive impact on customer footfall and sales

All records under control should be kept updated and in an organized manner

Minimum errors and delay in providing all information & reports

Strategic Thinker

Regular & Punctual

Coaching & Counselling of staff

Effective Communication Skills