Manager It Customer Services

Excellcomm; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading IT services company in Pakistan is seeking an experienced technical customer service professional. The ideal candidate will have a Bachelor's or Master's degree in Computer Sciences and 4-5 years of experience in a similar role. Responsibilities include managing IT incidents, supporting end-users, and collaborating with various teams. Strong ITIL understanding and communication skills are essential.

Qualifications

• 4-5 years of experience in Customer Services in a technical environment.
• Preferably experience in IT Service Management.
• Hands-on experience with network, systems, and security suite.

Responsibilities

• Manage and resolve trouble-shoots and incidents.
• Provide technical support on end-user issues.
• Coordinate with different functional teams.

Skills

ITIL understanding

Communication skills

Problem solving

Analytical skills

Team player

Education

Bachelor/Masters degree in Computer Sciences

Job description

Overview

The ideal candidate shouldHold a Bachelor/Masters degree preferably in Computer SciencesHave minimum 4-5 years of experience in Customer Services preferably in the technical environment. The experience in IT Service Management will be preferred.Should have experience in technical project managementShould have hands on experience of network, systems, applications, utilities and security suite on clients systems / end-user machinesUrge for analysis, troubleshooting & investigationEffectively manage large teams for successful completion of workManage and resolve trouble-shoots and incidentsProvide technical support on all end-user issues in the area of IT Networks, systems and securityGather information about client-end / end-user support mechanisms in an enterprise environmentCoordinate with different functional teams within the organizationManage Internal IT Assets management by following the companys SOPsEnsure IT Customer Service support to the end users

Job Specification

• Essential Skills: Have complete understanding of ITIL environment.
• Should have understanding of system admin procedures and IT service management.
• Have good communication and interpersonal skills.
• Have good problem solving, analytical and presentation skills.
• Have sound co-ordination and follow up skills.
• Have the ability to meet deadlines under pressure working conditions on continuing basis.
• Be proficient in English.
• Be a team player.
• Should be dynamic and organized.

Information Technology and Services - Islamabad, Pakistan