Manager CAF and CX Risk Management

HBL; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

HBL is seeking a compliance-focused professional in Karachi to oversee conduct protocols, risk reporting, and training alignment. The role emphasizes adherence to banking regulations and accountability in daily operations.

Ideal candidates possess a bachelor’s degree and 3–5 years of experience in risk/compliance, with strong analytical and reporting skills. The incumbent will work within the Risk & Compliance function at the Dolmen City location.

Qualifications

• Clear understanding of risk management and tools.
• Grip on regulatory requirements and implications in the banking sector
• High level of responsibility, ownership, and accountability
• Strong skills in presenting regulatory compliance and risk status and implications

Responsibilities

• Code of Conduct & Disciplinary Protocols
• Training & Awareness Programs (accuracy, CAF alignment)
• Complaint Analysis & MIS
• Call Center Performance Reporting
• PWD Reporting (Conduct-related practices)
• RCA for Conduct / Third-Party Complaints

Skills

Risk management

Regulatory requirements

Accountability

Regulatory compliance presentation

Education

Bachelor Honours (16 years)

Job description

• Code of Conduct & Disciplinary Protocols
• Training & Awareness Programs (accuracy, CAF alignment)
• Complaint Analysis & MIS
• Call Center Performance Reporting
• PWD Reporting (Conduct-related practices)
• RCA for Conduct / Third-Party Complaints

Qualifications

• 3-5 years.

Other Skills & Competence:

• Clear understanding of risk management and tools.
• Grip on regulatory requirements and implications in the banking sector
• High level of responsibility, ownership, and accountability
• Strong skills in presenting regulatory compliance and risk status and implications

Job Info

• Job Identification 29543
• Posting Date 09/17/2026, 11:32 AM
• Apply Before 10/01/2026, 06:55 AM
• Degree Level Bachelor Honours (16 years)
• Locations Dolmen City, 12th Floor, Sky Tower-A (West Wing) HC-3,, Karachi, Sindh, PK