Lead Trainer (cellular)

E-Square; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An HR and Training service provider is looking for qualified candidates to join their call center training team in Karachi. The ideal candidates will have at least 2-3 years of customer service experience, preferably in the cellular industry, along with hands-on training experience. Qualifications include strong communication skills and proficiency in English and Urdu.

Qualifications

• Experience in a customer service environment within a cellular company for 2-3 years.
• Inbound call center experience of 1-2 years is an advantage.
• Hands-on training experience required.

Skills

Excellent communication skills

Excellent computer literacy (Excel & PowerPoint)

Excellent interpersonal skills

Proficiency in English and Urdu

Excellent knowledge of training methods

Job description

Esquare Services provides HR & Training services to renowned telecom operators. We are looking for staff to strengthen our call center (Inbound) training team. The ideal candidates must have experience working in a customer service environment with a cellular company for at least 2-3 years. Additionally, inbound call center experience of at least 1-2 years would be an advantage. Hands-on training experience, whether in a formal or informal environment, is required. We are an equal opportunity employer. Apply with confidence.

Job Specification

• Excellent communication skills
• Excellent computer literacy (Excel & PowerPoint)
• Excellent interpersonal skills
• Proficiency in English and Urdu
• Excellent knowledge of training methods

Location: Information Technology and Services - Karachi, Pakistan