Lead Customer Experience Architect

United Bank Limited (UBL); Karachi Division; On-site; PKR 1,800,000 - 2,600,000; Full time

Job description

Job Title

Lead Customer Experience

Job Summary

As Lead Customer Experience, you will shape and drive UBL’s overall CX strategy by leading customer journey design, audits, and cross-functional improvements to ensure a seamless banking experience.

Key Responsibilities

• Map and optimize end-to-end customer journeys
• Identify and eliminate friction points across all customer touchpoints
• Develop and implement customer experience (CX) frameworks and governance structures

Minimum Qualifications

• Minimum Education: Bachelor’s Degree
• Minimum Experience: 7 to 10 years in customer experience, service design, or related roles

Location

Karachi, Sindh

Application Deadline

Apply before 30 June, 2025 through the official UBL Careers Portal.