Justice Hub Operations Lead

Legal Aid Society; Dadu; On-site; PKR 900,000 - 1,400,000; Full time

Job summary

Legal Aid Society (LAS) seeks a Hub Coordinator to oversee the day-to-day functioning of the Justice Hub, ensuring accessible, client-centred service delivery across intake, triage and referrals.

You will coordinate lawyers, mediators and field officers, monitor KPIs and SLAs, and supervise data management and reporting while upholding safeguarding and confidentiality standards. Master’s degree in a related field and at least five years’ NGO or justice-sector experience are preferred.

Qualifications

• Master's degree in Law or related field.
• At least five years of relevant NGO/legal aid experience.
• Evidence of team leadership and operational coordination.
• Experience with KPI monitoring, reporting and dashboards preferred.
• Familiarity with safeguarding, confidentiality and data privacy requirements.

Responsibilities

• Oversee day-to-day operations of the Justice Hub to ensure client-centred service delivery.
• Manage client intake and triage, including 15-minute registration target.
• Coordinate legal advice, representation, mediation and referrals.
• Monitor SLAs and KPIs; report monthly dashboards to the Program Delivery Specialist.
• Supervise data management and ensure confidentiality and privacy of client data.

Skills

Leadership

Coordination

Data management

Analytical skills

Stakeholder engagement

Education

Master's degree in Law

Master's in Public Administration

Master's in Social Sciences

Tools

MS Excel

MS Access

Reporting tools

Job description

Legal Aid Society (LAS) seeks a Hub Coordinator to oversee the day-to-day functioning of the Justice Hub, ensuring accessible, client-centred service delivery across intake, triage and referrals.

You will coordinate lawyers, mediators and field officers, monitor KPIs and SLAs, and supervise data management and reporting while upholding safeguarding and confidentiality standards. Master’s degree in a related field and at least five years’ NGO or justice-sector experience are preferred.