ARCC Coordinator - Karachi

Pakistan Centre for Philanthropy; Karachi Division; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

Legal Aid Society (LAS) seeks an ARCC Coordinator for Jinnah Postgraduate Medical Centre (JPMC), Karachi. You will coordinate health, legal, and law enforcement stakeholders to strengthen survivor referrals and trauma-informed service delivery at the ARCC.

This role requires at least three years' experience in psychosocial support or GBV survivor services and proficiency in English and Urdu. Responsibilities include monitoring referral pathways, addressing bottlenecks, maintaining logs, and

Qualifications

• Bachelor's degree in psychology, social work, public health, gender studies, or related field.
• At least three years of psychosocial support, GBV case coordination, or survivor services experience.
• Experience with healthcare, legal, or law enforcement systems is a plus.
• Strong understanding of trauma-informed care and survivor-centred approaches.

Responsibilities

• Coordinate ARCC pathways from intake to referral with hospital, medico-legal, police, and prosecutors.
• Monitor referrals, identify delays, and address operational bottlenecks.
• Promote trauma-informed, survivor-centred service delivery and safeguard escalation.
• Maintain non-clinical referral logs and document case flow and resolutions.
• Prepare monthly coordination reports on referrals and inter-agency work.
• Update ARCC coordination trackers for M&E and participate in coordination forums.
• Report safeguarding incidents immediately and support continuous improvement.

Skills

Interpersonal skills

Communication skills

English proficiency

Urdu proficiency

Sindhi advantage

Microsoft Office

Case-tracking systems

Data-management systems

Coordination across agencies

Education

Bachelor's degree in Psychology, Social Work, Public Health, Gender Studies, or related field

Clinical or Counselling Psychology qualification preferred

Tools

MS Office

Case management software

Job description

Legal Aid Society is seeking an ARCC Coordinator for Jinnah Postgraduate Medical Centre (JPMC), Karachi, to strengthen survivor-centred services at the Anti-Rape Crisis Cell. The role involves coordinating with healthcare professionals, legal teams, police, prosecution, and referral partners to improve service delivery, address operational gaps, and ensure timely referrals. The ideal candidate will have at least three years of relevant experience in psychosocial support, GBV case coordination, or survivor services, with a strong understanding of trauma-informed care, safeguarding, and ethical service delivery.

Position summary

The ARCC Coordinator will strengthen the quality, consistency, and survivor-centred delivery of services at the Anti-Rape Crisis Cell (ARCC), Jinnah Postgraduate Medical Centre (JPMC), Karachi. The role focuses on coordinating health, legal, and law enforcement stakeholders, improving survivor referral pathways, addressing operational bottlenecks, and integrating trauma-informed and psychosocial principles into service coordination.

Key responsibilities

1. ARCC Coordination and Survivor Pathway Management

• Monitor survivor pathways from intake to referral and identify delays or systemic gaps.
• Coordinate with hospital staff, medico-legal officers, lawyers, police (SSOIUs), and prosecution to facilitate timely referrals.
• Conduct regular coordination with ARCC and partner stakeholders to resolve operational challenges.
• Promote trauma-informed, survivor-centred, and dignity-based service delivery.
• Escalate safeguarding concerns, service gaps, or misconduct to the Assistant Manager without delay.
• Maintain non-clinical referral tracking logs documenting case flow, delays, and resolutions.
• Apply psychosocial principles when coordinating services, with awareness of trauma and secondary trauma.
• Strengthen coordination between JPMC ARCC and external stakeholders, including police, prosecution, legal aid teams, child protection, and social welfare departments.
• Identify gaps in referral mechanisms and recommend practical improvements.
• Coordinate with LAS legal teams to help ensure survivors receive appropriate support and updates on case progress.
• Support continuous improvement of inter-agency referral pathways.

3. Reporting and Internal Coordination

• Prepare monthly coordination reports covering referral pathway status, operational bottlenecks and resolutions, inter-agency coordination, and psychosocial observations.
• Maintain and update ARCC coordination trackers for monitoring and evaluation (M&E) reporting.
• Participate in internal programme meetings and ARCC coordination forums.
• Report safeguarding incidents and critical operational concerns immediately.

Requirements

QUALIFICATION & EXPERIENCE

Bachelor's degree in Psychology, Social Work, Public Health, Gender Studies, or a related field. A qualification in Clinical or Counselling Psychology will be preferred.

At least three years of relevant experience in psychosocial support, gender-based violence (GBV) case coordination, or survivor services.

Experience working with healthcare, legal, or law enforcement systems will be an advantage.

Strong understanding of trauma-informed care and survivor-centred approaches.

REQUIRED SKILLS

Strong interpersonal and communication skills for engaging with survivors and institutional stakeholders in sensitive environments.

Proficiency in English and Urdu. Knowledge of Sindhi will be an advantage.

Proficiency in Microsoft Office and case-tracking or data-management systems.

Strong coordination, reporting, documentation, and follow-up skills.

Ability to identify service gaps and resolve operational challenges.

Core responsibilities

KEY COMPETENCIES

Psychosocial sensitivity and trauma-informed practice.

Multi-stakeholder coordination and referral management.

Crisis-sensitive communication and problem-solving.

Ethical conduct and safeguarding compliance.

Accurate reporting and documentation.

Commitment to survivor-centred service delivery.

VALUES & ATTRIBUTES

Empathy, respect, and sensitivity toward survivors.

Integrity, confidentiality, and professional accountability.

Commitment to dignity, inclusion, and access to justice.

Ability to work effectively in sensitive and high-pressure environments.

Strong commitment to ethical and survivor-centred programming.

EEO & Non-Discrimination Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity.All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people.Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Safeguarding & PSEA Commitment

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

• Engaging in any form of sexual exploitation or abuse;
• Sexual activity with children (persons below the age of 18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense;
• Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
• Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.