IT Support Manager

HR Ways; Sialkot; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technical recruitment firm is seeking an IT Manager in Sialkot to streamline business processes and manage digital platforms. The ideal candidate will have 5+ years of experience and strong technical skills in Microsoft environments. Responsibilities include process optimization, user support, and ensuring compliance with security standards. This is a full-time onsite role offering legal benefits and accommodation as per performance.

Benefits

All Legal Benefits

Accommodation as per negotiation

Qualifications

• 5 years of relevant work experience in a similar role.
• Strong technical skills with experience in Trend Forecasting and Escalation Management.
• Leadership and management experience.

Responsibilities

• Streamline business processes using technology.
• Oversee SharePoint-based intranet and collaboration tools.
• Leverage data for insights and ensure system compliance.
• Facilitate adoption of new digital workflows.

Skills

IT background and hands-on experience

Microsoft Technology Expert: Windows 10/11, Azure Cloud

Experience with SharePoint Online

Knowledge of systems administration

Network knowledge: LAN/WLAN

Proficiency in Jira administration

Strong communication skills

Ability to troubleshoot technical issues

Excellent written and verbal skills

Education

Bachelor's degree in Computer Science, IT, or related field

Tools

Microsoft 365

Azure Cloud

PowerShell

Job description

Overview

The company has century-old legacy in sports apparel and ball manufacturing, where innovation meets excellence having 4000+ workforce serving globally.

Job Description:

Responsibilities

• Process Optimization and Automation: Streamline business processes using technology. Interacts with relevant departments (especially Logistics, HR and programmes) to define requirements. Support departments to identify appropriate digital solution and implement it. Ensures alignment of platforms/websites with the Digital Transformation and IT policies.
• Digital Platform Management: Oversee SharePoint-based intranet, Office365- and Jira based collaboration tools, and user experience.
• Data-Driven Decision Making: Leverage data for insights. Ensure constant system monitoring, raise alerts on any new vulnerabilities and propose solutions; ensure constant technological monitoring and perform active search of innovative solutions and service providers.
• Security and Compliance: Ensure data security and compliance. Develop a culture of IT security across all departments and field missions.
• Training and Support: Facilitate adoption of new digital workflows. Ensure new ways of working are communicated and training of SSGs teams. Design training materials, tutorials & user manuals for all IT solutions and systems.

Skills

• IT background and hands-on experience in the Microsoft environment
• Microsoft Technology Expert: Windows 10/11, Azure Cloud & Microsoft 365, AD, GPO, DC
• SharePoint Online, Exchange Online, PowerShell, PowerPlatform; Certifications such as MS-102, MD-102, PL-300, AZ-104 and SC-300 are an advantage
• Knowledge of systems administration: Synology NAS, Meraki switches and firewalls
• Knowledge of system monitoring tools: Microsoft Defender and Intune
• Network knowledge: LAN / WLAN / switching / routing / firewall management
• Proficiency in Jira administration. Certifications such as ACP-420 and ACP-520 are an advantage
• Strong communication and change management skills
• Strong communication and collaboration abilities
• Ability to troubleshoot complex technical issues
• Excellent written and verbal communication and problem-solving skills
• Ability to write technical and promote official documents and standards

Requirements

• Bachelor's degree in Computer Science, IT, or related field
• Strong technical skills in Trend Forecasting and Escalation Management
• Leadership and management experience
• Excellent communication and project management skills

Other Details

• Location: Sialkot
• Work Mode: Full Time Onsite
• Timings & Days: Mon - Sat (9am - 6pm)
• Required Experience: 5 Years or above
• Benefits: All Legal Benefits + Accommodation (Mobile, Car as per negotiation / performance)

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.