IT Support Executive

ARA International - Together; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading IT services provider in Lahore is seeking an IT Assistant Manager to support IT operations and manage data systems. The role involves data analysis, team coordination, and training staff. Candidates should have a Bachelor's degree in IT or a related field, strong database management skills, and proficiency in MS Office. Benefits include leave and a provident fund.

Benefits

Leaves

Provident Fund

Qualifications

• Bachelor's degree in IT, Computer Science, or related field required.
• Proficient in MS Office, especially Excel.

Responsibilities

• Support IT Manager in day-to-day operations.
• Manage data allocation and reporting tasks.
• Train new interns on D-Base and E-Sales software.
• Identify and suggest technical improvements.

Skills

Database management

Reporting tools

MS Office proficiency

Problem-solving

Communication

Coordination skills

Organizational skills

Education

Bachelor’s degree in Information Technology or related field

Job description

Overview

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirements.

Key Responsibilities

• Possess a strong understanding of D-Base and E-Sales software.
• Allocate data to the sales team based on instructions from Country Head.
• Perform data analysis and generate graphs and reports.
• Update databases by adding new companies and campaigns as directed.
• Download and upload business line call records weekly; coordinate with the network manager.
• Prepare weekly and monthly reports for the sales team.
• Monitor website performance and speed; suggest improvements if required.
• Identify technical or operational issues and provide effective solutions.
• Recommend improvements for systems and processes.
• Train and update new interns on D-Base and E-Sales software.
• Conduct regular training sessions for existing staff.
• Understand the significance of dispatch processes and ensure proper execution.
• Analyze the database for better solutions and improvements.
• Perform any other tasks assigned by the HOD or management.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of database management, reporting tools, and IT systems.
• Proficiency in MS Office, particularly Excel and reporting functions.
• Good problem-solving, communication, and coordination skills.
• Strong organizational skills with the ability to manage multiple tasks.

Job Specification

• Strong knowledge of database management, reporting tools, and IT systems.
• Proficiency in MS Office, particularly Excel and reporting functions.
• Good problem-solving, communication, and coordination skills.
• Strong organizational skills with the ability to manage multiple tasks.

Job Rewards and Benefits

Leaves, Provident Fund