IT Support Engineer

Contour Software; Islamabad; On-site; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Market-leading Salary

Medical Coverage – Self & Dependents

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan

Life Benefit

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Job summary

Contour Software seeks an IT Support Engineer to join our internal team, servicing support requests across desktop, server, AD, networking, and cloud services. You will communicate via email, phone, and video calls to resolve issues within defined time scales in a high-pressure environment.

You will liaise with senior team members and participate in project work, supporting 2nd line tickets and end-user guidance while ensuring timely resolutions and documentation.

Qualifications

• Previous experience in an IT & helpdesk role.
• Good knowledge of Networks and Microsoft Windows Active Directory environments.
• Hold or be working towards MCP qualifications.

Responsibilities

• Manage and service 2nd line support tickets reassigning high-level tickets where necessary.
• Configure client computer systems and assist with troubleshooting issues.
• Understanding of endpoint environments, including support for Windows 10 to Windows 11, MS Office 2013 to 365.
• Create and maintain end-user guides.
• Record and document processes that include Problems, Changes and Releases.
• Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems.
• Carry out routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.

Skills

IT Helpdesk experience

Networking

Active Directory

Windows OS

Education

Microsoft MCP certification

Tools

MS Office

Job description

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division

Vesta IT is seeking an IT Support Engineer who is a team player with excellent communication skills with a can-do attitude. The successful candidate will be enthusiastic about Technology and thrive under pressure in a busy environment. You will be open to learning a wide range of new skills. Have a logical approach to problem-solving with excellent attention to detail.

The Position

To work as part of an internal team servicing support requests on a variety of products across a range of businesses. Support will cover Desktop, Server, Active Directory, Networking, Telephone, and Cloud Services. You will be expected to communicate via email, telephone, and via video call to resolve issues within defined time scales in a high-pressure environment. In addition, you will be expected to liaise with senior team members and work as part of a team on selected project work.

Job Responsibilities

Reporting to Service Desk Team Lead, the core responsibilities are:

• Manage and service 2nd line support tickets reassigning high-level tickets where necessary.
• Configure client computer systems and assist with troubleshooting issues.
• Understanding of endpoint environments, including support for Windows 10 to Windows 11, MS Office 2013 to 365
• Create and maintain end-user guides.
• Record and document process that include, Problems, Changes and Releases.
• Provide troubleshooting resolutions for Enterprise solutions such as Firewalls, Antivirus, Office 365, VOIP Phone Systems
• Carry out routine maintenance tasks such as end-user patch management, asset tracking, and internal auditing.

Job Qualification

• Previous experience in an IT & helpdesk role
• Good knowledge of Networks and Microsoft Windows Active Directory environments
• Hold or be working towards MCP qualifications.

Your Personal Characteristics Will Include

• Ability to work on his/her own initiative.
• Excellent communication skills about technical issues.
• Demonstrate practical knowledge and problem-solving strategies.
• Solution-focused, with the ability to prioritize.
• High attention to detail.
• Self- motivated and keen to learn and share knowledge.
• Ability to meet deadlines.
• Have a whatever it takes can-do attitude.
• Ability to take complex technical solutions and simplify for end-users.
• Have a willingness to learn new systems.
• Promote and maintain high-quality work and deliver in a professional manner.
• Team player

Competencies

• Essential
• Technical Learning
• Learning on the Fly
• Problem Solving
• Customer Focus
• Peer Relationships
• Delegation
• Written Communications

Exciting Benefits We Offer

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.