IT Service Delivery Coordinator

Internetwork Expert; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A technology services company in Islamabad is seeking a dedicated Service Coordinator. The role involves managing service level agreements and ensuring high-quality IT service delivery. Ideal candidates will have a Bachelor's degree and 2-3 years of service coordination experience, along with strong analytical and problem-solving abilities. The position calls for excellent coordination skills and a customer-focused mindset, with familiarity in ITIL practices. Competitive compensation and opportunities for professional growth are offered.

Qualifications

• 2-3 years of experience in service coordination or related field.
• Experience in reporting regular service performance.
• Familiarity with ITIL practices and service management frameworks.

Responsibilities

• Coordinate daily IT support operations and service requests.
• Act as the primary contact between users and technical teams.
• Monitor incident tickets for SLA compliance.

Skills

Coordination skills

Multitasking

Analytical skills

Problem-solving skills

Customer-focused mindset

Education

Bachelor's degree in BCS, BS IT, BSC

Tools

Microsoft PowerPoint

Job description

A technology services company in Islamabad is seeking a dedicated Service Coordinator. The role involves managing service level agreements and ensuring high-quality IT service delivery. Ideal candidates will have a Bachelor's degree and 2-3 years of service coordination experience, along with strong analytical and problem-solving abilities. The position calls for excellent coordination skills and a customer-focused mindset, with familiarity in ITIL practices. Competitive compensation and opportunities for professional growth are offered.