IT Help Desk Lead: Executive Support & IT Operations

HRC Pakistan; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT service provider in Karachi is seeking an experienced IT Helpdesk Manager to oversee the help desk team. The ideal candidate will have strong knowledge of hardware/software and 4+ years of experience in IT helpdesk roles. Responsibilities include managing team performance, ensuring timely resolution of complaints, and supporting executive-level staff. Join us to make a difference in IT support!

Qualifications

• 4+ years of experience handling IT helpdesk.
• Up-to-date knowledge of the latest IT and software trends.

Responsibilities

• Manage the help desk team and evaluate the performance.
• Ensure timely logging and resolution of complaints.
• Inventory management and tracking of all IT related assets.
• Set up video conferencing for meetings.
• Provide day to day support to top board members.

Skills

Customer service ethos

Hardware and software knowledge

Strong communications skills

Ability to work well with people

Education

Bachelors in Information Technology/Computer Science/Computer Engineering

Job description

A leading IT service provider in Karachi is seeking an experienced IT Helpdesk Manager to oversee the help desk team. The ideal candidate will have strong knowledge of hardware/software and 4+ years of experience in IT helpdesk roles. Responsibilities include managing team performance, ensuring timely resolution of complaints, and supporting executive-level staff. Join us to make a difference in IT support!