IT Call Centre Agent (Female)

HRC Pakistan; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A recruitment agency is seeking a candidate in Karachi to provide technical support for PSX trading applications. The role includes troubleshooting technical issues, managing client queries, and preparing reports. Candidates should have a Bachelor's in Computer Science and at least 3 years of relevant experience. Strong communication skills and the ability to handle pressure are essential. This position offers an opportunity to work in a dynamic environment.

Qualifications

• 3+ years of experience required.
• Relevant training and certifications will be an added advantage.

Responsibilities

• Install and configure PSX trading applications and computer systems.
• Log and follow up on client queries.
• Provide technical support for hardware, software, and networking issues.
• Diagnose and troubleshoot technical issues promptly.
• Prepare accurate and timely reports.

Skills

Effective Communication Skills

Knowledge Retention and Recall

Ability to Handle Pressure

Speed and Efficiency

Creative Problem Solving

Education

Bachelor of Science - Hons (4 Years)/ Master of Science (Computer Science)

Job description

Key Responsibilities

• Install and configure PSX trading applications, allied Softwares, and computer systems.
• Logging and follow‑up the queries of clients in the Query Management System.
• Responding to call‑outs in a timely fashion.
• Provide technical support to solve the issues of clients experiencing hardware, software, and networking issues.
• Diagnose and troubleshoot technical issues and respond in a timely manner to service issues and requests.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams to provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues/ complaints.
• Prepare accurate and timely reports.
• Manage and maintain documentation of clients' requests.
• Occasionally provide hours’ support.
• Any other task assigned by Line Manager.

Required Skills

• Effective Communication Skills.
• Knowledge Retention and Recall.
• Ability to Handle Pressure.
• Speed and Efficiency
• Creative Problem Solving

Preferred Education, Experience, and Certifications

• Bachelor of Science - Hons (4 Years)/ Master of Science (Computer Science)
• 3+ years of experience required.
• Relevant training and certifications will be an added advantage

HRC Pakistan is a bridge between employer and prospective employee, Job description does not reflects thoughts and sentiments of HRC Pakistan.

We are Equal Opportunity Employer. Note: Please only apply if you are eligible.