Inbound Sales Representative Associate-Voice

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services company is seeking an Inbound Sales Representative Associate to manage customer queries and complaints. The ideal candidate should have at least 1 year of experience and a commitment to quality and teamwork. Responsibilities include resolving issues and providing optimal solutions within set SLAs. This role may require rotational shifts.

Qualifications

• Minimum of 1 year of experience in customer service.
• Ability to manage and resolve customer queries effectively.

Responsibilities

• Handle escalations and complaints of dissatisfied customers.
• Provide best resolutions to customer queries.
• Work effectively in a team setting.

Skills

Adaptable

Problem-solving skills

Quick learning

Teamwork

Commitment to quality

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help manage/resolve customers’ queries, handle escalations and complaints of dissatisfied customers, and give best resolutions. You will also be responsible for closing faults and complaints within SLA(s). You will help transform a necessary function for resolving customer problems into a value-generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support; the quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Commitment to quality

Roles and Responsibilities:

• Solve routine problems, largely through precedent and referral to general guidelines
• Interact within your own team and with the direct supervisor
• Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• Make decisions that impact your own work
• Work as an individual contributor as part of a team with a predetermined, focused scope of work
• Note that this role may require you to work in rotational shifts