HR Transformation Lead: Operating Models & Service Delivery

Ernst & Young Advisory Services Sdn Bhd; Karachi Division; On-site; PKR 2,000,000 - 4,200,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking a Senior Consultant/Manager to lead HR operating model and service delivery transformations in Pakistan/Karachi. You will design operating models across HR functions, develop service catalogs, and guide client workshops toward future-state capabilities.

You’ll work with enabling platforms like SAP SuccessFactors, ServiceNow HRSD, and Microsoft 365 to implement governance and process improvements that boost efficiency and employee experience.

Qualifications

• Strong understanding of HR processes across the employee lifecycle.
• Experience designing target operating models, governance, service catalogs, RACI models, and service delivery frameworks.
• Familiarity with digital HR platforms such as SAP SuccessFactors, ServiceNow HRSD, Microsoft 365, case management, knowledge management, workflow, or employee portals.
• Strong workshop facilitation, process documentation, stakeholder management, and consulting communication skills.
• Ability to connect strategy, organization design, process design, technology enablement, and change management.
• Experience with large-scale transformation programs, public sector, regional operations, or multi-country HR models is preferred.

Responsibilities

• Design HR target operating models, including HR business partner, centers of excellence, shared services, employee relations, payroll, talent, and HR operations constructs.
• Develop HR service delivery models, service catalogs, tiering models, governance structures, role charters, and interaction models.
• Conduct current-state assessments of HR processes, organization, technology, service delivery, pain points, and maturity.
• Facilitate client workshops to define future-state HR capabilities, operating principles, process ownership, and service management requirements.
• Support transformation roadmaps, business cases, transition plans, capability building plans, and implementation planning.
• Align operating model design with enabling platforms such as SAP SuccessFactors, ServiceNow HRSD, Microsoft 365, Viva, Copilot, workflow tools, and analytics solutions.
• Support HR shared services, GBS, employee experience, knowledge management, case management, and process standardization initiatives.
• Contribute to proposals, client presentations, and EY HRT assets related to operating model and service delivery.

Skills

HR operating model

HR service delivery

Shared services

Process transformation

Workshop facilitation

Stakeholder management

Consulting communication

Analytics solutions

Tools

SAP SuccessFactors

ServiceNow HRSD

Microsoft 365

Viva

Copilot

Job description

Ernst & Young Advisory Services Sdn Bhd is seeking a Senior Consultant/Manager to lead HR operating model and service delivery transformations in Pakistan/Karachi. You will design operating models across HR functions, develop service catalogs, and guide client workshops toward future-state capabilities.

You’ll work with enabling platforms like SAP SuccessFactors, ServiceNow HRSD, and Microsoft 365 to implement governance and process improvements that boost efficiency and employee experience.