HR Service Delivery Senior Analyst

Accenture; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading global professional services company is seeking an HR Service Delivery Senior Analyst in Hyderabad. The candidate will manage employee interactions, oversee HR processes, and coordinate with key HR teams to resolve non-sensitive issues. With a focus on employee relations, applicants should have 5 to 8 years of experience and a relevant degree. The position operates in a team-oriented environment with a shift from 3 PM to 1 AM.

Qualifications

• 5 to 8 years of experience in HR-related roles.
• Ability to manage employee interactions and HR processes professionally.
• Demonstrated sensitivity in handling employee grievances.

Responsibilities

• Serve as a trusted point of contact for employees.
• Assist employees with HR-related inquiries and processes.
• Gather documentation for employee grievances and concerns.

Skills

Employee Services

Labor Relations

HR processes

Communication

Education

Any Graduation

Job description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

"The individual will handle basic HR responsibilities within permissible data/tool access without engaging in sensitive matters or data. They will coordinate with HRPA, HRSS and central teams for activities that are non-sensitive or do not require access to sensitive data."

What are we looking for?

• Work towards resolving issues related to engagement, training, HR processes, LOA, or any other matter as appropriate excluding compensation, PA, or anything requiring access to sensitive data.
• Track NJX, priority setting, etc. and help the business ensure compliance on various people metrics.
• Ensure HC reconciliation and maintenance of correct Workday data (through the HRPA).
• Provide updates on E&C training completion percentage or any other non-sensitive data requirement for SOC audit, and rep letter responses to delivery leads.
• Manage the internal transfer, training failure and redeployment documentation for each employee case.
• Gather first-level data and documentation for leaves-related behavioral concerns and pass to HRPA and ER as appropriate (Any counseling/intervention to be done by HRPA only). For concerns regarding supervisor and above, People Champion not to be involved.
• Perform any other activity as required and assigned by HRPA.
• Shifts: 3.00 PM to 1.00 AM
• Ensure regular connects with employees and pass on insights on employee pulse/ employee sentiments to HRPA and Delivery leads for action.
• Contribute/ collaborate with PPA towards key employee connect and engagement forums like townhalls, open houses, recognition initiatives, etc.
• Proactively monitor personnel issues or situations, and highlight to HRPA and Delivery leads wherever required.

Roles and Responsibilities:

• Serve as a trusted and neutral point of contact for employees, ensuring continuous presence to employees to reach out to as first point of contact for any support required.
• Provide required steer to employees on various HR processes and help them reach out to correct POCs/ channels to resolve issues.
• For non-sensitive employee grievances, gather first-level details along with documentation from agents and their team leads to help share with ER+HRPA for next actions. People Champion will not handle employee grievance for supervisors and above. Sensitivity of a case to be decided by the HRPA at CL8 or above.
• Integrate new joiners and make them aware of HR policies and processes. Help delivery leads drive the buddy program effectively.