Helpdesk Support Specialist/Junior Systems Administrator

ICE Consulting; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A managed IT services provider in Pakistan is looking for a Desktop Technician/Junior Systems Administrator. The role involves establishing, diagnosing, and maintaining computer systems while providing tech support for clients' networks. Candidates should have at least 4 years of experience, a degree in Computer Science, and proficiency in both Windows and Mac systems. This is an exciting opportunity to join a dynamic, passionate team in a supportive environment.

Qualifications

• A minimum of 4 years of hands-on experience in a relevant position.
• Proficient in providing support for MacBook systems.
• Strong knowledge of Windows 7 and more recent versions.
• Confidence in troubleshooting a wide variety of IT issues.

Responsibilities

• Establish, diagnose, repair, maintain, and upgrade hardware and computer systems.
• Track software and equipment inventories.
• Provide tech support for clients' networks, ensuring robust network security.
• Educate employees on best practices for computer usage and maintenance.

Skills

Desktop support

Customer service

Troubleshooting IT issues

Support for MacBook systems

Windows Server

Mobile device support

Knowledge of security software

Education

Bachelor’s degree in Computer Science or related field

Tools

Symantec Antivirus

ESET Antivirus

MDM solutions (e.g., Workspace One, Mas360)

Okta

OneLogin

VERITAS Backup Executive

Job description

Who We Are

ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.

Who You Are

You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.

About the Role

This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face‑to‑face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Responsibilities

Working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. Communicating with colleagues through phone, email, and face‑to‑face interactions. Keeping track of software and equipment inventories. Providing tech support for clients’ networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Requirements

• A minimum of 4 years of hands–on experience in a relevant position
• A Bachelor’s degree in Computer Science or a related field
• Proficient in providing support for MacBook systems
• Strong knowledge of Windows 7 and more recent versions
• Experience with mobile device support
• Solid background in desktop support and customer service
• Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
• Experience with Single Sign‑On (SSO) and Multi‑Factor Authentication (MFA) tools, like Okta or OneLogin
• Confidence in troubleshooting a wide variety of IT issues
• Proficiency with Windows Server 2008 and newer
• Experience with hosted services including Gmail and Office 365
• Knowledge of security software such as Symantec and ESET Antivirus
• Experience with printing services and management
• Familiarity with Group Policy Objects (GPOs)
• Experience with VERITAS Backup Executive for data backup
• Knowledge of hosted VoIP service providers like Ring Central or Vonage
• Ability to produce clear, concise, and well‑organized documentation