Helpdesk Support Specialist/Junior Systems Administrator

ICE Consulting - Managed IT & Cybersecurity for Life Sciences; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading managed IT services provider in Lahore is seeking a Desktop Technician/Junior Systems Administrator to provide comprehensive IT support. The ideal candidate will have at least 4 years of experience and a Bachelor's degree in Computer Science. This role involves maintaining hardware, supporting a diverse user base, and ensuring network security. Skills in both Windows and Apple systems as well as hands-on familiarity with mobile device management and security tools are essential.

Qualifications

• Minimum of 4 years of hands-on experience in a relevant position.
• Proficient in providing support for MacBook systems.
• Strong knowledge of Windows 7 and more recent versions.
• Familiarity with Mobile Device Management (MDM) solutions.
• Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools.

Responsibilities

• Establish, diagnose, repair, maintain, and upgrade hardware and computer systems.
• Communicate with colleagues through various channels.
• Keep track of software and equipment inventories.
• Provide tech support for clients' networks.
• Educate employees on best practices for computer usage.

Skills

Helpdesk support

Windows support

Apple system support

Mobile device support

Troubleshooting IT issues

Customer service

Education

Bachelor's degree in Computer Science

Tools

Windows Server

Mobile Device Management (MDM)

Symantec Antivirus

ESET Antivirus

VERITAS Backup Executive

Office 365

Gmail

VoIP services

Job description

Who We Are:

ICE Consulting is a leading Managed IT Services provider, offering comprehensive IT solutions since 1997. We specialize in supporting small to medium-sized enterprises by providing superior managed IT services, which include network security, UNIX/Linux & Windows engineering, system and database administration, help desk support, and VoIP support. We are committed to delivering excellent service and are looking for passionate professionals to join our dynamic team.

Who You Are:

You are an enthusiastic and tech-savvy individual ready to advance your career as a Desktop Technician/Junior Systems Administrator. With experience in helpdesk support, you have progressed from Level 1 to Level 3 and become a trusted resource for your colleagues. You enjoy providing support to a diverse user base of over 700 individuals, including executives and administrative staff, and you excel in navigating complex IT environments. Your background includes proficiency in both Windows and Apple systems, and you have experience with Windows Server 2008/2012 and various production environments.

About the Role:

This position, based at our corporate offices, involves working autonomously and within small teams to establish, diagnose, repair, maintain, and upgrade hardware and computer systems. You will communicate with colleagues through phone, email, and face-to-face interactions. Additionally, you will keep track of software and equipment inventories while providing tech support for our clients' networks, ensuring robust network security, and educating employees on best practices for computer usage and maintenance.

Requirements:

• A minimum of 4 years of hands-on experience in a relevant position
• A Bachelor's degree in Computer Science or a related field
• Proficient in providing support for MacBook systems
• Strong knowledge of Windows 7 and more recent versions
• Experience with mobile device support
• Solid background in desktop support and customer service
• Familiarity with Mobile Device Management (MDM) solutions, such as Workspace One or Mas360
• Experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) tools, like Okta or OneLogin
• Confidence in troubleshooting a wide variety of IT issues
• Proficiency with Windows Server 2008 and newer
• Experience with hosted services including Gmail and Office 365
• Knowledge of security software such as Symantec and ESET Antivirus
• Experience with printing services and management
• Familiarity with Group Policy Objects (GPOs)
• Experience with VERITAS Backup Executive for data backup
• Knowledge of hosted VoIP service providers like Ring Central or Vonage
• Ability to produce clear, concise, and well-organized documentation