Head of Operations: Scale Systems & Client Delivery

Kamayi; Lahore; On-site; PKR 16,939,000 - 28,233,000; Full time

Job summary

A leading recruitment and operations firm in Lahore is seeking a Director of Operations to lead and optimize core operations. This full-time, on-site role involves overseeing daily processes, managing client workflows, and leading high-performing teams to enhance service quality. The ideal candidate will have over 10 years of experience in operations and project management, with strong communication and problem-solving skills. The company offers an opportunity to shape future growth in a fast-paced environment.

Qualifications

• 10+ years of experience in operations, service delivery, project management, or related roles.
• Exceptional communication, organization, and stakeholder management skills.
• Strong expertise in operations management, process design, and workflow optimization.
• Excellent analytical and problem-solving skills with the ability to make data-driven decisions.

Responsibilities

• Oversee and improve day-to-day operations across recruitment delivery, client management, and project execution.
• Act as the primary operational contact for clients, consulting partners, and key accounts.
• Lead and supervise consulting assignments, recruitment projects, and new initiatives.
• Develop KPIs and dashboards to track operational performance.

Skills

Operations management

Project management

Service delivery

Stakeholder management

Data analysis

Team leadership

Communication

Problem-solving

Budgeting

Customer service

Education

Bachelor's or Master's degree in Business Administration, Operations Management, HR, or related fields

Job description

A leading recruitment and operations firm in Lahore is seeking a Director of Operations to lead and optimize core operations. This full-time, on-site role involves overseeing daily processes, managing client workflows, and leading high-performing teams to enhance service quality. The ideal candidate will have over 10 years of experience in operations and project management, with strong communication and problem-solving skills. The company offers an opportunity to shape future growth in a fast-paced environment.