Head of Data Systems and Insights – Alumni Pathways

The Citizen Foundation; Karachi Division; On-site; PKR 2,400,000 - 4,200,000; Full time

Job summary

The Citizen Foundation seeks Head of Data Systems and Insights to establish and lead the data, systems and analytics infrastructure for the Alumni Pathways program, enabling evidence-based decision-making across monitoring and growth.

You will own data governance, dashboards, reporting and digital tools, driving improvements in data quality and visibility into alumni progression, and building scalable processes in collaboration with program teams and leadership.

Job description

The Head of Data Systems and Insights will establish and oversee the data, systems and analytical infrastructure required to manage Alumni Pathways effectively and at scale. The role will lead data governance, management information, dashboards and analytics, systems infrastructure, and digital tools to strengthen programme monitoring and decision-making. By improving data quality, enabling greater visibility into alumni progression, and developing reliable systems for tracking outcomes and identifying gaps, the role will equip leadership and delivery teams to make evidence-based decisions, monitor programme effectiveness, and support the sustainable growth of the TCF alumni network.

Data Collection, Management and Governance

• Establish data collection standards, protocols and clear ownership and accountability frameworks across the Alumni Pathways portfolio.
• Strengthen data quality, completeness, consistency, accuracy, security and access controls, ensuring clear definitions, ownership and governance of key data points and performance indicators.
• Develop standardized processes and mechanisms for consolidating, validating and maintaining information across student pathways, college delivery, alumni engagement, partnerships and livelihood initiatives.

Dashboards, Analytics and Reporting

• Design, develop and maintain dashboards, management reports and analytical outputs that provide leadership with timely, reliable and actionable visibility into programme progress, performance, risks and outcomes.
• Translate data into actionable insights to inform strategic planning, resource allocation, performance monitoring, operational decision-making and continuous improvement.
• Establish a structured reporting framework and regular reporting flow, ensuring that outputs are timely, accurate, clearly presented and aligned with agreed performance indicators.
• Work with programme and delivery teams to identify information needs and translate them into relevant data requirements, reporting frameworks and decision-support tools.

Systems Infrastructure and Digital Engagement Tools

• Lead the assessment, selection, development, implementation and continuous improvement of systems infrastructure required to support Alumni Pathways.
• Oversee digital engagement tools that facilitate communication with students and alumni, information dissemination, engagement tracking, data capture and service delivery.
• Coordinate with internal and external technology stakeholders to define requirements and oversee system integration, maintenance, access management and technical support.
• Drive user adoption through clear documentation, user training, stakeholder engagement, feedback mechanisms and ongoing system enhancements.

Business Processes and Operational Effectiveness

• Map, document and optimize core business processes across the Alumni Pathways function, establishing clear workflows, roles, responsibilities, approval mechanisms and service standards.
• Develop and implement standard operating procedures and tracking mechanisms to strengthen process consistency, accountability, operational efficiency and timely issue resolution.
• Collaborate with programme design and college delivery teams to ensure that systems and processes address operational realities, enable effective programme delivery and remain scalable as the portfolio expands.

Funds, Operations, Controls and Audit

• Support annual operational planning and budgeting, maintaining clear oversight of fund allocation, utilization, expenditure tracking and operational resource requirements.
• Establish and monitor appropriate financial and operational controls, documentation standards and reporting mechanisms for expenditure and funds managed within the function, in coordination with relevant Finance teams.
• Coordinate audit requirements, maintain complete and accessible supporting documentation, and track audit findings through to the implementation of agreed corrective actions.
• Identify operational risks, inefficiencies and bottlenecks, escalating material concerns and coordinating timely resolution with relevant stakeholders.

Leadership and Cross-Functional Coordination

• Provide the EVP Alumni Pathways and functional leaders with timely, evidence-based insights and reports on programme performance, operational risks, resource utilization and decisions requiring leadership attention.
• Work closely with Program and Operational Design and College Delivery teams to align data architecture, systems, digital tools and business processes with the student journey, programme objectives and delivery model.
• Lead prioritized, data-informed improvement initiatives to strengthen operational reliability, transparency, accountability and organizational readiness for scale.